Every business relies on different ways to keep its customers satisfied and happy. A popular strategy is live chat support. This enables customers to reach out at any time of the day from any corner of the globe. In fact, recent studies state that over 50% of customers prefer real-time with an end-user agent over other customer support platforms.

Live chat support involves embedding a discrete chatbox in the website. If a business or hosting company is unable to offer 24/7 live chat service, they can always consider outsourcing. In fact, most businesses prefer to outsource live chat customer support.

It reduces labor costs and gives access to skilled agents from across the globe. Furthermore outsourced live chat customer support helps increase customer retention rates by strengthening customer relationships.

Fast Responses

One of the primary reasons why customers prefer live chat over other customer support platforms is quick responses. Outsourced end-user agents are trained in offering quick responses and resolving customer queries quickly.

The fast response rate satisfies customers as their queries are resolved without waiting for a long time. Additionally, outsourced agents can handle a larger number of customer support requests as they have higher resolution rates.

Well trained agents

The success of outsourced live chat customer support depends on the expertise of the end-user agents. Hence, businesses prefer to partner with trustworthy outsourcing companies like Bobcares.

Outsourcing companies have access to a large pool of well-trained agents who are well-versed in offering customer support. They use knowledge bases to find quick resolutions and resolve customer queries as soon as possible.

Personal approach

Another reason why outsourced live chat customer support score higher than other customer support platforms is its ability to offer a more personalized approach. End-user agents use a personalized approach while dealing with customers.

In other words, customers do not have to keep repeating their query till an agent resolves the issues. This helps clear queries and issues quickly and satisfies the customer at the same time. As a result, customer retention rates tend to remain high.

At the end of the day, outsourced live chat support plays an important role in business growth and increasing productivity. It is time for businesses to harness the power of outsourced live chat support and strengthen customer relationships for better customer retention.