SNMPTT Service generates “Cannot find module” errors in Nagios when a MIB file contains spaces in the filename.

As part of our Server Management Services, we assist our customers with several Nagios queries.

Today, let us discuss this issue and the effective methods we can use to fix it.

“Cannot find module” errors in Nagios

Recently, we had a customer who told us that, when he starts or restart the snmptt service, he receives the following output:

Starting snmptt: add_mibdir: strings scanned in from /usr/share/snmp/mibs/.index are too large. count = 49
Cannot find module (SNMPv2-TC): At line 8 in /usr/share/snmp/mibs/HOST-RESOURCES-MIB.txt
Cannot find module (IF-MIB): At line 12 in /usr/share/snmp/mibs/HOST-RESOURCES-MIB.txt
Did not find ‘DisplayString’ in module #-1 (/usr/share/snmp/mibs/HOST-RESOURCES-MIB.txt)
……
Removed excessive lines from output as they are all similar
……
Cannot find module (SNMPv2-TM): At line 0 in (none)
Cannot find module (SNMPv2-TC): At line 25 in /usr/share/snmp/mibs/NET-SNMP-VACM-MIB.txt
Did not find ‘RowStatus’ in module #-1 (/usr/share/snmp/mibs/NET-SNMP-VACM-MIB.txt)
Did not find ‘StorageType’ in module #-1 (/usr/share/snmp/mibs/NET-SNMP-VACM-MIB.txt)
[ OK ]

Generally, this occurs when a MIB file contains spaces in the filename. The MIB files are in the /usr/share/snmp/mibs/ folder.

Solutions

Moving ahead, our Support Techs suggests the following methods to fix it.

1. Delete MIB and re-upload

• We navigate to Admin > System Extensions > Manage MIBs
• Find the MIB with the space in the filename and click the X button to delete it
• Then to re-upload the file we use the Browse and Upload MIB button.
• If we use Nagios XI 5.4.0 and later, any spaces in the filename replace with an underscore
• If it is Nagios XI before 5.4.0, we need to make sure the filename does not have any spaces before uploading it.

2. Rename MIB File

Initially, we establish a terminal session to Nagios XI server.

Then we rename the offending file and restart the snmptt service.

For example,

cd /usr/share/snmp/mibs
mv ‘NAGIOS NOTIFY MIB TEST.txt’ ‘NAGIOS-NOTIFY-MIB-TEST.txt’
service snmptt restart

Depending on the OS the command to restart the snmptt service will differ.

RHEL 7+|CentOS 7+|Debian|Ubuntu 16/18/20

systemctl restart snmptt.service

Once we restart the service, there will be no errors generated.

However, if the same error appears, we need to rename all files that have space in the filename.

[Find it hard to reach the solution? We’d be happy to assist]

Conclusion

In short, SNMPTT Service generates “Cannot find module” errors in Nagios when a MIB file contains spaces in the filename. Today, we saw effective solutions our Support Techs employ in order to fix this issue.