What to do when we see the following message on WHMCS, “something went wrong and we couldn’t process your request”. Read the article to learn more. As part of our Server Management Service, Bobcares provides answers to all of your questions.

Something Went Wrong And We Couldn’t Process Your Request In WHMCS | Why?

Sometimes, we may receive “Oops! Something went wrong, and we couldn’t process your request in WHMCS” message. However, it can’t offer the precise reason because it does not offer precise information about the underlying issue.

We can consider the following steps in order to fix the issue:

1. Initially, examine the WHMCS error logs. The logs are located in the WHMCS admin area’s “Utilities” > “Logs” section. Look for any records pertaining to the exact moment the incident happened.

2. To be sure that cached data isn’t causing any problems, clear the cookies and cache in the browser.

3. Verify that the server satisfies the minimal system requirements in order to use WHMCS.

4. Ensure that the essential files and directories in the WHMCS installation have the correct permissions. File access problems can occasionally be caused by incorrect permissions.

5. Try temporarily removing any third-party add-ons or custom code that we may have installed in WHMCS to see if that solves the issue.

6. Verify that the WHMCS database can be accessed. Make sure the database connection settings are correct by going over the configuration file (configuration.php).

7. Update to the most recent stable release of WHMCS. Security updates and bug fixes are frequently included in updated versions, which may fix the problem.

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Conclusion

To sum up, Tech team went over the troubleshooting details for the error message, “something went wrong and we couldn’t process your request” in WHMCS.