Unable to authenticate to Jira Server/DC?

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team recently helped a customer when they were unable to authenticate to Jira Server/DC.

Are you unable to authenticate to Jira Server/DC?

Have you been coming across error messages while attempting to connect the Jira Data Center instance using the “Add Custom Jira Site” feature?

Authentication error

Error authenticating with Jira: Error: <ERROR MESSAGE>

According to our Support Engineers, the error may be due to either one of the following reasons:

• The SSL certificate that we need to connect with is not publicly trusted or has an incomplete chain. This results in the following error message:

  Error authenticating with Jira: Error: unable to verify the first certificate
• Not being able to connect to the Jira Server as a proxy server or get bypassed, will lead to this error message:

  Error authenticating with Jira: Request failed with status code 400
• The Jira requires a third-party SSO authenticator in order to log in.

How to resolve: Unable to authenticate to Jira Server/DC?

Cause 1:

1. While authenticating, we have to enable the Use Custom SSL Settings toggle.
2. Then, we have to check the custom SSL options. We also need to specify the full path to the certificate file or certificate bundle.

Cause 2:

1. We have to edit the vscode settings.json.
2. Next, we have to edit add the proxy settings. For instance:

    "http.proxy": "http://your.proxy:8080"

   We can also specify no proxy with:

   "http.proxy": ""

   Our Support Techs would like to point out that we can also exclude specific domains from a proxy lookup by adding a comma-delimited list of domains in NO_PROXY, an operating system environment variable.

Cause 3:
Unfortunately, the VSCode extension does not support third-party SSO currently.

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Conclusion

To conclude, the skilled Support Engineers at Bobcares demonstrated how to proceed if we are unable to authenticate to Jira Server.