Windows error 0x80073712 often causes the installation of security updates to fail.
As a part of our Server Management Services, we help our Customers to fix Windows related errors regularly.
Let us today discuss the possible causes and fixes for this error.
What causes windows error 0x80073712?
Windows error 0x80073712 occurs while installing a security update due to a damaged Windows component store. It can appear in any of the following formats:
- Some update files are missing or have problems.
- Some updates were not installed.
- Code 80073712: Windows Update ran into a problem.
A typical error message looks like:
Our Support Engineers use the elevated command prompt to reset the Windows Update agent settings and clean the SoftwareDistribution directory to fix this error.
How to fix windows error 0x80073712?
We need to reset the configuration of Windows Update and clear the local update cache to resolve the error. A step by step process for the same is given below:
- Firstly, stop Windows Update, BITS, and cryptographic services:
net stop bits net stop wuauserv net stop appidsvc net stop cryptsvc taskkill /im wuauclt.exe /f - Then, delete service files qmgr*.dat from the folder %ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" - Rename system folders that store configuration files and update cache. After the restart of WU services, it will automatically create the folders again:
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak Ren %systemroot%\system32\catroot2 catroot2.bak - Delete the old windowsupdate.log file:
del /f /s /q %windir%\windowsupdate.log - Reset the permissions for BITS and Windows Update services:
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU) sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU) sc.exe sdset cryptsvc D:(A;;CCLCSWLOCRRC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLCRSDRCWDWO;;;SO)(A;;CCLCSWRPWPDTLOCRRC;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;WD) sc.exe sdset trustedinstaller D:(A;;CCLCSWLOCRRC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLCRSDRCWDWO;;;SO)(A;;CCLCSWRPWPDTLOCRRC;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;WD) - Re-register the files of system dynamic libraries (dll) related to BITS and Windows Update:
cd /d %windir%\system32 regsvr32.exe /U /s vbscript.dll regsvr32.exe /U /s mshtml.dll regsvr32.exe /U /s msjava.dll regsvr32.exe /U /s msxml.dll regsvr32.exe /U /s actxprxy.dll regsvr32.exe /U /s shdocvw.dll regsvr32.exe /U /s Mssip32.dll regsvr32.exe /U /s wintrust.dll regsvr32.exe /U /s initpki.dll regsvr32.exe /U /s dssenh.dll regsvr32.exe /U /s rsaenh.dll regsvr32.exe /U /s gpkcsp.dll regsvr32.exe /U /s sccbase.dll regsvr32.exe /U /s slbcsp.dll regsvr32.exe /U /s cryptdlg.dll regsvr32.exe /U /s Urlmon.dll regsvr32.exe /U /s Oleaut32.dll regsvr32.exe /U /s msxml2.dll regsvr32.exe /U /s Browseui.dll regsvr32.exe /U /s shell32.dll regsvr32.exe /U /s atl.dll regsvr32.exe /U /s jscript.dll regsvr32.exe /U /s msxml3.dll regsvr32.exe /U /s softpub.dll regsvr32.exe /U /s wuapi.dll regsvr32.exe /U /s wuaueng.dll regsvr32.exe /U /s wuaueng1.dll regsvr32.exe /U /s wucltui.dll regsvr32.exe /U /s wups.dll regsvr32.exe /U /s wups2.dll regsvr32.exe /U /s wuweb.dll regsvr32.exe /U /s scrrun.dll regsvr32.exe /U /s msxml6.dll regsvr32.exe /U /s ole32.dll regsvr32.exe /U /s qmgr.dll regsvr32.exe /U /s qmgrprxy.dll regsvr32.exe /U /s wucltux.dll regsvr32.exe /U /s muweb.dll regsvr32.exe /U /s wuwebv.dll regsvr32.exe /s vbscript.dll regsvr32.exe /s mshtml.dll regsvr32.exe /s msjava.dll regsvr32.exe /s msxml.dll regsvr32.exe /s actxprxy.dll regsvr32.exe /s shdocvw.dll regsvr32.exe /s Mssip32.dll regsvr32.exe /s wintrust.dll regsvr32.exe /s initpki.dll regsvr32.exe /s dssenh.dll regsvr32.exe /s rsaenh.dll regsvr32.exe /s gpkcsp.dll regsvr32.exe /s sccbase.dll regsvr32.exe /s slbcsp.dll regsvr32.exe /s cryptdlg.dll regsvr32.exe /s Urlmon.dll regsvr32.exe /s Oleaut32.dll regsvr32.exe /s msxml2.dll regsvr32.exe /s Browseui.dll regsvr32.exe /s shell32.dll regsvr32.exe /s Mssip32.dll regsvr32.exe /s atl.dll regsvr32.exe /s jscript.dll regsvr32.exe /s msxml3.dll regsvr32.exe /s softpub.dll regsvr32.exe /s wuapi.dll regsvr32.exe /s wuaueng.dll regsvr32.exe /s wuaueng1.dll regsvr32.exe /s wucltui.dll regsvr32.exe /s wups.dll regsvr32.exe /s wups2.dll regsvr32.exe /s wuweb.dll regsvr32.exe /s scrrun.dll regsvr32.exe /s msxml6.dll regsvr32.exe /s ole32.dll regsvr32.exe /s qmgr.dll regsvr32.exe /s qmgrprxy.dll regsvr32.exe /s wucltux.dll regsvr32.exe /s muweb.dll regsvr32.exe /s wuwebv.dll - Reset Winsock settings:
netsh winsock reset - Reset system proxy settings:
netsh winhttp reset proxy - When using a local WSUS server, we can also reset the current binding of a client to the WSUS server by deleting the following parameters in the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate:
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f REG DELETE "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /v TargetGroup /f REG DELETE "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /v WUServer /f REG DELETE "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /v WUStatusServer /f - Start the previously stopped services:
sc.exe config wuauserv start= auto sc.exe config bits start= delayed-auto sc.exe config cryptsvc start= auto sc.exe config TrustedInstaller start= demand sc.exe config DcomLaunch start= auto net start bits net start wuauserv net start appidsvc net start cryptsvc - In some cases, we need to install/reinstall the latest version of Windows Update Agent (WUA). Download the file for your Windows version.
To force a reinstall of the Windows Update Agent, run the following commands:
for Windows 7 x86:WindowsUpdateAgent-7.6-x86.exe /quiet /norestart /wuforce for Windows 7 x64: WindowsUpdateAgent-7.6-x64.exe /quiet /norestart /wuforce
Now, we have to restart the computer and run synchronization with Windows Update server/WSUS.
wuauclt /resetauthorization /detectnow
Check the status of the updates
We can now go to the Windows Update and make sure that there are no errors while checking, downloading, and installing the updates.
Further, if the updates are downloaded and installed correctly, we can remove the backups:
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak[Need any further assistance in fixing Windows errors? – We’re available 24*7]
Conclusion
In short, Windows error 0x80073712 occurs due to a damaged Windows component store. It makes the security updates to fail. Today, we saw how our Support Engineers fix this error.
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