Digital Agency Support
At Bobcares, we realize that digital agencies have an immense challenge working with clients demands and maintaining the servers. Whether it be monitoring, application & server management, security or end-user support, we have Digital Agencies covered.
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5 reasons why Bobcares is the right choice for Digital Agency Support
Digital Agency Expertise
We have a large base of Digital Agency customers
24/7 Availability
On helpdesk, phone & live chat
Web Hosting Support
We’ll take care of server & end-user support
19+ Years Experience
Founded in 2001, we have a ton of experience
Flexible Billing
Pay in bulk or in part as per your convenience
Plans and Pricing
Shared Support
As low as $75/month
- Helpdesk, phone & live chat
- 24/7 availability
- 100% white label services
- Industry leading response time SLA
Ideal for small to medium businesses with low support volume and a fairly simple infrastructure.
Dedicated Support
Custom pricing
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
All In One Support
As low as $129/month
- 100% managed support
- Helpdesk, phone & live chat
- Server monitoring & maintenance
- Unlimited support*
Built for startups who need a flexible support plan, and 24/7 server monitoring and maintenance.
Phone Support
100% white labeled, US based tech support for web hosts, web designers, and more.
Custom Solution
Tell us your business challenge and we’ll build a custom solution for you.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
See Zut Case Study
Our services
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
24/7/365 availability
100% white labeled
Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Security monitoring
Performance monitoring
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
How we help
We will manage your VPN server infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:
End-user technical support
We cover all common tech issues such as email errors, IP blocks, and more.
Multi-channel support
We’ll help you run a 24/7 responsive support over Email, Live Chat & Phone.
Emergency rescue
If your servers respond slow, or services fail, we’ll bring it back online in minutes.
System updates & patching
We’ll keep your websites, services, and system s/w updated with zero disruption.
Security audit & hardening
We’ll audit your servers periodically and fix system & configuration vulnerabilities.
Backup management
We’ll monitor and fix corrupt archives, so that you’ll always have a reliable backup.
DevOps
We’ll work closely with your developers to deliver smooth website release cycles.
Premium support
We’ll help you deliver customized business class technical support services.
Some popular platforms we support...
Don’t see your platform here? See our extended list of technologies, or chat with us.
Bobcares services are rated highly
Let's talk about your support
Our hosting specialist will build your a custom support package.