NVC – Streamlining Hosting and Server Management
NVC is a supplier of hosting solutions for businesses, which includes the specialized DotNetNuke and WordPress hosting products of its subsidiaries. They are keen on offering personalized hosting services with a strong infrastructure and non-stop support, which will result in their customers having a secure and dependable operational system. NVC’s hosting services are oriented towards customer satisfaction which is why we provide hosting services that are usable in different business industries from startups to prominently established companies.
Customer Challenges
Managing a state of high-quality services to their hosting clients was one of the critical issues that NVC faced. They had to provide:
- Full Server Maintenance: The duty to back and secure Windows and Linux servers to maintain their work all the time with no downtime.
- DNN Proficiency: Help with various DotNetNuke (DNN) itching, updates, and solving if they happen frequently.
- Customer Support Management: A solid team to engage in the end-customer chatting and ticketing.
- Server Monitoring: The company performs 24/7 monitoring to notice and fix failed server instances even before the clients are affected.
The job of ensuring satisfactory hosting services to NVC, though the one they are most, but the fast-growing industry situation made keeping track of everything in-house impossible.
Bobcares Solution
To address NVC’s challenges, Bobcares set up a dedicated seating plan, with the same technician working round the clock with the inclusion of server management, to ensure spare help and safety service all the time. This is how we dealt with the problems:
Server Maintenance & Upgrades
Technicians who were delegated to handling all the maintenance tasks as well as updating Windows servers and Linux environments worked diligently to achieve the objective of equipment protection and achieving a high level of security.
DotNetNuke (DNN) Support
We provided expert support for DNN installations, upgrades, and the removal of software bugs, thus customers could still offer a stable DNN playback.
End-Customer Support
Bobcares monitored chats for end-customers while receiving services from both Kayako and Hostbill and provided constant support and problem-solving for mail and DNS eruptions. We also dealt with email, among others, through the integration of SmarterMail, Icewarp, modusmail, and Exim, thus providing very high-quality communication for their customers.
Monitoring & Response
We undertook 24/7 server supervising via PRTG to get early warnings of the issues ensuring quick solutions before they became prominent thus service was with no downtime and always was first class.
SSL & Plesk Management
We handled the SSL installation, Plesk backup, and the restoration and upgrading of the servers to ensure that the data was completely secured and the server was intact.
Results
With Bobcares dedicated support, NVC saw immediate improvements in its hosting operations:
Enhanced Server Performance
Regular server maintenance and proactive upgrades ensured faster performance and stronger security.
Seamless DNN Hosting
With our specialized DNN support, NVC was able to provide hassle-free installations, upgrades, and troubleshooting, improving customer satisfaction.
Improved Customer Support
Round-the-clock management of end-customer chats and ticketing allowed NVC to offer consistent, reliable support across multiple channels.
Proactive Server Monitoring
Continuous monitoring allowed us to catch issues early, reducing downtime and ensuring smooth operations.
Key Metrics
100% Uptime
Maintained through proactive monitoring and timely server maintenance.
Zero Downtime During Upgrades
DNN and server upgrades were handled without disrupting client services.
24/7 Support Coverage
Achieved with Bobcares’ dedicated technicians, providing seamless customer service and issue resolution.
Success
Bobcares’ dedicated support model helped NVC significantly improve their hosting services across multiple areas, from server performance to customer support. The result was a more streamlined operation, better client satisfaction, and the ability to focus on scaling their business without being held back by technical issues.
Why Bobcares
NVC chose Bobcares because of our deep expertise in server management and hosting solutions. Our dedicated team ensured 24/7 support, proactive monitoring, and specialized assistance in key areas like DNN, allowing NVC to provide enhanced services to its clients without overburdening its in-house team.
Who Can Benefit
- Hosting Providers offering specialized DNN or WordPress solutions who need round-the-clock support and server management.
- Businesses with Complex Hosting Needs looking for proactive server maintenance, security, and performance optimization.
- Companies Providing 24/7 Customer Support that need help managing multiple customer channels efficiently.
Conclusion
Bobcares dedicated support enabled NVC to streamline their hosting and server management, resulting in improved server performance, seamless DNN hosting, and 24/7 customer support. With proactive server monitoring and zero downtime during upgrades, NVC could offer uninterrupted services and enhance client satisfaction. Bobcares expertise allowed NVC to focus on business growth while ensuring reliable and secure hosting operations. Hosting providers with specialized needs can benefit from the same round-the-clock support and proactive server management Bobcares provided to NVC.