5 great reasons to outsource your tech support
Do what you love. Build great things. Our 24×7 outsourced it support takes care of your servers and customers.
1. Save time
Spend your time on what you love doing
Build great apps, create beautiful websites, build a multi-million dollar company – do all that you love doing. We’ll help you find the time for it.
Bobcares can take care of your tech support and server administration that can be otherwise a constant distraction and lead to costly project delays.
With Bobcares 24/7 outsourced it support professionals batting for you, you can spend all your time on driving the next big innovation in your business. If you ever need business or technical advice on how to grow your company, we will throw our resources behind you. We have 20 years of experience in outsourced IT support and a 300 strong corps of engineers. We have got your back.
2. Build a great reputation
Offer unrivaled tech support and service
Make your customers raving fans of your business.
If your customers aren’t praising you every day, you have room to improve. Something that your competitors can exploit.
Build a great reputation for outstanding tech support and infallible services.
Here at Bobcares, with 24/7 outsourced it support we help hundreds of online businesses do just that. We measure our success in terms of positive feedback and testimonials that our customers get.
3. step up your game
Offer high-value high-return services
Never settle for less. Stand out from the rest.
Add those service offerings you always wanted but held back because you didn’t know how to begin.
Be it cloud hosting, premium support services, bespoke application hosting, or anything else, an industry expert like Bobcares can make it happen for you.
Your company can be all that you want it to be with the right technology services partner.
4. Less administrative overhead
Stop hiring, training, accounting, and more..
Great talent is hard to find, and even harder to retain. Companies that run their own inhouse staff grapple with constant staff churn, and spend a lot of energy into hiring, training, quality management, accounting, and more.
By outsourcing support, you remain lean and mean not only in staff strength, but also on your focus on improving or expanding your service / product offerings. We have customers who grew more than 100% year-on-year just by giving their full attention to building a more competitive service.
5. conserve capital
Spend more on building your business
The more people hear about your business, the better. Each nickel saved in support is money put into marketing, and more customers.
24/7 outsourced it support helps you save money on infrastructure, utility bills, staff facilities, hiring, training, accounting, and more. By outsourcing IT support, you can scale your support to as much or as little as you exactly need. There’s no wasted salary on idle manpower.
A well-run outsourced provider like Bobcares helps you meet your support load with minimal staff strength, and thereby minimal investment without compromising on quality.
Bobcares services are rated highly
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
F.A.Q.
Frequently asked questions
What is outsourced IT support?
Outsourced IT support refers to the practice of technical support outsourcing by hiring third-party supporting companies to provide customer support for a business’s IT services. This can include answering customer questions, addressing technical issues, and providing assistance with hosting-related tasks.
Why should I choose Bobcares for outsourcing support?
By choosing Bobcares supporting team, your business can enjoy several benefits such as improved customer satisfaction, reduced operational costs, experience, 24×7 outsourced it support, and high-quality service with minimal response times.
Why do businesses use outsourced IT service?
Businesses may use outsource hosting support for a variety of reasons that their existing team cannot offer, including cost savings, direct point of contact, access to a larger pool of expertise and experience, and the ability to provide 24/7 support.
What are the services offered in outsourced hosting support?
Commonly offered customer service options include answering customer questions, addressing technical issues, assisting with day to day hosting-related tasks, website migrations, and handling billing and account management.
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