Are you looking for a solution to the error ‘cPanel ajax error’? We can help you in fixing it.

Here at Bobcares, we have seen several such cPanel errors as part of our Server Management Services for web hosts, cPanel users, and online service providers.

Today we’ll take a look at the causes for this error and see how to fix it.

Why does cPanel ajax error occurs

AJAX scripting was implemented in one of the cPanel updates so that menus “slide” and “expand”. But unfortunately, some browsers may contain an older version of WebKit which causes particular AJAX calls to fail.

Normally, this error appears in the email section of the cPanel. Also, this is a client-side (browser) error and not a server-side.

However, this affects those users who are using the Safari browser.

Generally. the error says:

“AJAX Failure! I failed 3 times. Please refresh the page and try again.”

How we fix cPanel ajax error

Now let us see the solution our Support Engineers provide to our customers to get rid of this error message.

Here are a few different ways to tackle this error.

• On the email accounts page in cPanel, click the option ‘If you need an interface that uses less JavaScript click here’ which is at the bottom of the page. This link will allow you to manage your email accounts in Safari without the AJAX errors.
• Try clearing Safari browser cache
• Since this error appears in Safari 4 and few version 5 only, you can temporarily use other browsers like Chrome, Mozilla, or so on.
• For a permanent fix, you can try running the latest version of WebKit in safari that allows JavaScript to work properly.

[Need any further assistance in fixing cPanel errors? – We are here to help you.]

Conclusion

In short, this cPanel error appears only in Safari version 4 and some version 5. Today, we saw the solution provided by our Support Engineers to resolve this error.