Outsourced Phone Support Services
Get 100% US-based white label BPO customer support for web hosts & businesses. Streamline your operations & boost productivity with our experts. Reach out to us for exceptional BPO IT technical support.
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24/7 Customer Support
ISO 27001 Certified
GDPR Compliant
4.7 Trustpilot rating
4.5 Google Rating
Personalized Client portal
Build Your Phone
Support Plan
50 Minutes of Phone support at $82.50 per Month
Not sure how many
minutes you need?
10 calls x 6.73 minutes per call (Bobcares average) = 67.30 total minutes
How we deliver 100% white label support
Our white-label tech support is designed to ensure all customer interactions are documented and collated in a report, customized to reflect your brand. We provide exceptional customer support services through our outsourcing solutions, including inbound customer service, outbound sales calls, and live customer service outsourcing. With our uninterrupted 24/7 customer service outsourcing you can focus on core business operations while we handle your support needs. Choose our solutions for reliable, high-quality tech support that maintains the integrity of your brand.
Receive
Answer
Our techs attend the call using your company name.If you’ve opted for an IVR, customized support options will be presented to the caller.
Resolve
How we help
Human touch
As a phone answering service provider and call center outsourcing service, we understand that customers prefer speaking to a live person when dealing with service issues. Our in house team excel at listening for emotional cues, providing reassurance, and guiding the conversation to ensure the customer ends the call happy with our service.
Web hosting expertise
Web hosting service interruptions can occur due to a lot of reasons ranging from PC and ISP problems to server and network failures.Bobcares techs resolve hundreds of hosting support calls per day, which helps us quickly identify and fix issues in a few minutes.
Competing market leaders
While top call center companies may provide an array of support options that can prove prohibitively expensive or complex for small businesses to adopt, Bobcares offers a world-class long term support system that is both affordable, user-friendly and extensive.
Increase support uptime
Your customers would be unable to contact you if you were out of the office, busy with other calls, or even if your phone or electricity is out. Bobcares uses redundant power & connectivity so that calls from your customers are attended – each time, every time.
Reduce hold time
Every day you might receive several phone calls as a business owner, which may cause clients to wait a longer time. Bobcares minimizes phone hold time by using a team of agents that handles calls in parallel, all of which you can review using our friendly call interface.
Minimize costs
It is expensive to provide 24/7 technical support that is competitive. It includes salary, infrastructure costs, utility costs, accounting costs, and more. Bobcares offers the same high quality support at a fraction of the cost by sharing the facilities with multiple companies.
The New Bobcares Portal
Introducing ‘Bobcares Customer Portal’ which reduces the gap between your business and the support it needs. With the help of the new Bobcares portal, you can access all your account information under one roof!
The portal is equipped with an executive dashboard where you can get a grasp at all of your account information, and much more. A client portal doesn’t need to be complex, but it does need to be efficient for making business management more fruitful for you. With the portal, we aim to simplify all of the essential metrics related to your Business.
The Bobcares difference
Assisted by Engineers,
Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Why Choose Bobcares for Outsourced Phone Support Services?
Bobcares outsourced phone support services allow clients to focus on their core business operations, which is what they do best. The team of professionals has the ability and experience to understand exactly what is required to give exceptional customer service to your clients. With a focus on reducing operating costs while enabling enterprises, we manage a range of services, including contact center, technical support, help desk support, and many more. You can be confident that your clients will get the best possible service when you outsource phone support to us.
Outsourcing your phone support to us can improve the efficiency of your business. Our 24X7 phone outsourcing team provides effective support techniques which can help your clients in numerous ways. The greatest approach to make your brand more accessible and save you limited time and money is to use our outsourced phone support services. In addition, we provide everything your company needs in one place.
F.A.Q.
Frequently asked questions
What is outsourced phone support?
It is a type of customer service in which businesses usually contract with another company to handle voice-based customer inquiries and support.
How does the service work?
Bobcares has a team of trained and professional outsourced customer support agents to handle inquiries from various communication channels such as phone, live chat, email, social media, etc. and provide outsourced customer support.
Will outsourcing reduce the quality of customer care service?
No, If you choose customer service outsourcing companies like Bobcares, which have skilled and dedicated agents, you can definitely maintain or even improve the quality assurance. They will meet key performance indicators without sacrificing customer satisfaction.
Can outsource phone support improve the efficiency of a business's customer service operations?
Yes, outsourcing to a team of experts can improve the efficiency of a business and customer retention rate.
What type of Outsourced Phone Support does Bobcares offer, and how does it help businesses improve their customer service?
At Bobcares, we understand the importance of providing excellent support service to resolve customer issues. That’s why we offer an experienced customer support team to handle all of your voice support needs. Our services also includes web vulnerability scanning service, server management and monitoring services, outsourced help desk support, IT help desk outsourcing and 24×7 outsourced IT support and software development and support services like WordPress development and WordPress Support.
Why should a business consider outsource phone support services?
Here are a few reasons why a business might consider outsource customer service company – cost effective, increased customer loyalty, increased efficiency, enhances customer satisfaction, increased flexibility, greater scalability, maintaining brand voice , and access to specialized expertise.
Can contact center service help my business save money?
Yes, outsourced phone support can help businesses save money by allowing them to avoid the costs associated with hiring and training in-house staff.
What are the basic rules for outsourcing that can help ensure that the quality of your services meets expectations?
Select a provider that aligns with your company’s culture, tone of voice, and level of expertise when it comes to call center services. By following these basic rules for outsourcing, you can ensure that the quality of your services meets or exceeds your expectations.
Can outsourcing help improve customer satisfaction?
What is the availability of customer service teams at Bobcares?
Our customer service agents are available around the clock to handle inbound calls from your customers and they can provide live support and assist with any technical questions or issues your customers may have related to products or services.
Bobcares services are rated highly
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Got questions?
We’ll be happy to answer. A solutions specialist will get back to you within 12 hours.