Shared Support Outsourcing Services
With shared support, your customers get instant, expert support round the clock, on any support channel of their choice.
With shared support, our experts manage your help desk, live chat, and phone support for one low fixed price per month. We provide 100% white label tech support outsourcing for web hosting providers, SaaS providers, and other online companies.
US based phone support
Our phone support team is based in Phoenix, Arizona. For hundreds of our customers worldwide, this team provides the friendly, reassuring voice of tech support 24/7/365.
Being the first responder in tech support is not an easy job. But this team of professionals relies on their years of experience to turn each customer call into a positive experience. This is why we consistently achieve an average rating of 4.3 out of 5 in customer satisfaction surveys.
Engineering services based in India
Our dedicated support team based in Cochin, India takes care of shared support, help desk support, live chat support and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid. This allows us to resolve over 52,000 support queries per month.
With an average response time of 23 minutes, this team resolves 97% of support queries within 1 hour. This consistently achieves a customer happiness rating of 93% in customer surveys.
ISO certified support quality
We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve support quality.
White label support
We help you setup support systems in your servers and use your company name in our responses so that our service is 100% white labeled.
Certified information security
We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.
How it works
Our experts monitor your servers and support queue (email, chat & phone) 24/7. When a new support query comes in, we resolve the issue, and respond to your customers through your support system, thereby maintaining 100% transparency in support outsourcing.
1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.
2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.
Benefits of Shared Support Service for Your Business
Cost-Effectiveness
Through shared support services, businesses can reduce overall costs as they don’t need to maintain a full support team which can lead to significant cost savings.
Scalability
It allows businesses to scale their support operations more efficiently by adopting and allocating additional resources to handle the workload if needed.
Diverse Expertise
Businesses can receive support from experts with experience in various areas, leading to better and more efficient client service.
24/7 Coverage
Shared support enables 24/7 coverage to ensure that customer issues are addressed immediately, regardless of the time zone or working hours.
Focus on Core Competencies
Access to Advanced Tools
A shared support provider will have access to advanced support tools, which might be expensive or difficult to operate for small businesses.
Improved Customer Satisfaction
Customers will be satisfied and happy with a professional technical support team and faster response time in resolving their critical issues.
Flexibility
It can be customized to the specific requirements of each business, resulting in a more flexible shared support service.
Security
Shared service providers guarantee the security of your data and business operations by adhering to strict security protocols and standards set by the industry.
Why Bobcares Shared Support Outsourcing
Bobcares is a prominent shared customer support outsourcing provider for businesses of any size. Customer satisfaction is the primary concern for any business. We aim to assist you in achieving that goal through quality based customer support services. 100% white-labeled support from Bobcares ensures that your customers receive professional support under your brand name, enhancing customer loyalty and improving your reputation.
We have a skilled and dedicated in-house team for customer support and for providing the highest level of customer interactions. 24/7 support guarantees that your customers will always receive assistance whenever they require it.
At Bobcares, we believe that your customers are your top priority, and we are committed to assisting you in ensuring their satisfaction by offering a customer-centric experience that builds trust and promotes long-lasting relationships.To learn more about how our support services can help your business flourish, contact us today.
Bobcares services are rated highly
Supported technologies
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
F.A.Q.
Frequently asked questions
What is shared support?
Shared support is a type of outsourced customer support that enhances customer experiences by handling customers using a team or group of dedicated customer support agents assisting a number of clients or organizations.
What are the benefits of outsourcing shared support?
The ability to offer 24/7 assistance, cost savings, quality assurance and access to a bigger pool of knowledge base and experience are some benefits. Overall, outsourced help desk support services can significantly improve the bottom line for businesses, as it saves time and money by pooling resources and knowledge.
Here are the other advantages :
Cost savings: Outsourcing to customer service teams can be less expensive than hiring and training in-house staff.
Access to expertise: Outsourcing providers specialize in providing support services and can bring in-depth knowledge and experience to the table.
Scalability: Outsourcing support can allow companies to easily scale up or down depending on their needs.
Focus on core competencies: Outsourcing support can free up company resources to focus on core competencies and strategic initiatives.
Do your agents have round the clock availability?
The team of support agents may work variable schedules to give full time coverage around the clock, therefore yes, our team is available 24/7.
Is support outsourcing a good choice for companies of all sizes?
Absolutely, given that it can result in cost effective, great customer experience and increased customer retention, being one of the top outsourcing companies, our service is an excellent choice for companies of all sizes. Yet, dedicated support can be more beneficial for companies with complex or very particular customer care requirements.
What types of businesses are using shared customer support Bobcares?
Our shared support customers many businesses such as start-ups that don’t have a large volume of support tickets. Most businesses use our services for improving customer success by providing high-quality, reliable, and quick responses to customers even when they are not around.
How do your customers use your service to handle complex operations, such as web hosting?
As an outsourced customer service company, many of our customers use our service to handle complex operations, such as web hosting or server management, by escalating complicated issues to our support engineers while they take care of regular tech support issues. Customer service outsourcing allows our customers to benefit from the expertise of our customer service agents without having to devote their own resources to handle complex issues.
Our services also includes web vulnerability scanning service, server management and monitoring services, outsourced help desk support, IT help desk outsourcing and 24×7 outsourced IT support and software development and support services like WordPress development and WordPress Support.
How does shared customer support differ from dedicated customer support?
In dedicated customer support, dedicated team or individual is specifically assigned to a single customer or group of customers to provide ongoing support and assistance. In shared customer support, a group of agents provides support to multiple customers or businesses.
Can shared customer support provide the same level of expertise and experience as dedicated customer support?
Yes, shared customer support can provide the same level of expertise and experience as dedicated customer support. In fact, shared customer support comes with the opportunity to leverage a wider range of knowledge and skills., as the outsourced team has multiple agents with different backgrounds and skill sets that can work together to provide support.
How do businesses access your service?
Businesses can typically access our services as a contact center for business process outsourcing through a variety of channels, such as live chat, call center services through phone support, and email.
Talk to our sales team by phone, chat, social media or email to discuss your needs, and we’ll set up the appropriate infrastructure and assign a group of support engineers to oversee your business operations.
What types of businesses are best suited for shared support outsourcing?
Shared support outsourcing is a good choice for businesses with a low volume of tickets and typical systems or procedures in their industry. Our customers often include startups and businesses that use popular server administration software.
Do you help customers with 24/7 services?
Our customers include web hosts, digital marketers, web designers, and other businesses that provide 24/7 services. These businesses often receive calls at all hours, which can be difficult to handle when they are out of the office. Shared support provides an easy way for these businesses to maintain a 24/7 real time presence and ensure that their customers can always get the help they need.
Do you provide first-line support?
Yes, we provide first-line support through variety of channels like social media, phone email support and chat support
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.