24/7 Google Cloud Platform Support – GCP Support Services
Get even more out of your GCP cloud infrastructure by leaving all your cloud management needs to us. Spend your time where it’s most valuable and we will take care of it by ensuring 24/7 GCP support.
Industry leading SLA
Since 1999, we’ve had the most aggressive SLAs and will beat any Google SLA.
Simple
Pay in bulk or in part, with no large amount required to get assistance.
Fast
Get help via Phone, Help Desk or Live Chat immediately.
Google Cloud Support Experts
We have highly-reviewed, certified engineers who can provide GCP Support and the many microservices it offers.
Support overview
Key Features of Google Cloud Support Services
Compute Engine
Cloud CDN
24/7 monitoring & assistance
Cloud Load Balancing
Cloud DNS
Setup & 24/7 on-demand help
Our services include a variety of technical support solutions for GCP users across the globe. We have cloud experts to help build and scale GCP applications with ease. The support service is designed to address and troubleshoot any issues that arise with GCP infrastructure round the clock and ensure high security, accessibility, and maximum operational efficiency on the public cloud platform.
With 24/7 support, businesses can quickly resolve any GCP-related issues, minimizing downtime and its potential impact on operations. As businesses operate across different time zones, having 24/7 support ensures that assistance is accessible regardless of the geographical location. We help businesses through Google cloud customers support to achieve the necessary compliance that Google workspace will not help you with.
Our certifications
Google Cloud Network Engineer
Google Cloud Architect
Google Cloud Security Engineer
Data Engineer
Pricing
Comprehensive & Flexible GCP Support and Maintenance Plans
Pay As You Go
Any unused hours will be available for future use.
Features
Limitless Google Cloud Support*
No limit on the number of servers assisted. You get expert help within minutes – 24/7.
Features
*Limitless Google Cloud Service Support does not put a limit on the number of VMs assisted. You will have 24/7 access to google cloud support team for proactive and on-demand cloud support, as long as it falls within the billing account, i.e. 36 hours/year (Annual cloud billing plan) or 3 hours/month (Monthly cloud billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $49.99/hour for Monthly cloud billing customers.
Why signup with Bobcares GCP Support service
GCP Vs (Bobcares + GCP)
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
on-demand assistance for all Google Cloud resources Support needs
How customers use our customized GCP support packages
Quick on-demand 24/7 GCP support
Fast help to fix business critical functions. Eg. Snag in mass mailing.
Emergency Google cloud assistance
Enhanced support for security or uptime issues. Eg. IP blacklisting.
Alert monitoring
Get our google cloud support team to quickly fix technical account issues as and when they happen.
Server updates / patching
Apply security and software updates as soon as they are available.
Tier 3 GCP cloud service
Get an experienced admin on call for those tough issues that’s hard to fix.
Server audits & optimization
Periodically audit the server for performance bottlenecks & fix them.
Backup monitoring & audits
Make sure the server’s backup is up to date and reliable.
GCP Infrastructure design
Get expert advice on complex infrastructure design. Eg. High Availability
Server/App migration
Professional help to migrate apps with minimal downtime & zero data loss.
Why Google Cloud Platform Support – Proactive Monitoring, Optimization, GCP Troubleshooting and More
Our support team simplifies and streamlines any challenges you may face with your GCP infrastructure. Bobcares offers highly scalable, enhanced, and premium support services to help you make the most out of your GCP infrastructure. We provide Google Cloud support services for optimizing your GCP resources through the google cloud console to serve you better. We provide users with a comprehensive and user-friendly experience, allowing them to effortlessly monitor and manage their GCP resources through an intuitive status dashboard. Overall, here is your chance to enjoy perfectly tailored and enhanced support built right for your business. To deliver an all-comprehensive experience, we have a proactive Google Cloud support team with expertise in Google Cloud core offerings and technologies.
24/7 GCP Monitoring and Emergency Rescue
We are the safety net for your servers
24/7 alert monitoring
A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.
Emergency rescue
If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.
Preventive patching
Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.
Expert GCP consulting and support
We’ll Respond Within 60 Mins
If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:
You send a quick mail summarizing what help you need
Our experts will start working on the ticket within 60 minutes
Service hours will be taken from your account credit
Bobcares services are rated highly
F.A.Q.
Frequently asked questions
What does Google GCP stand for?
GCP stands for Google Cloud Platform, a suite of cloud computing services offered by Google. In other words, the services operate on an infrastructure that Google uses internally for its support offers like Google Search, Google Maps Platform Support, Google Cloud Platform Console, Gmail, etc.
How to contact Bobcares for 24/7 Google Cloud support services?
We’re just a mail away – 24/7. Send us a quick mail summarizing the support case and what help you need. Our Google cloud service support team will start working on the support case within 60 minutes.
I have a development team. Can you work with them?
Yes. DevOps are an important part of our service offering. To sum up, we can work with your developers for code pipeline management, release management, service scaling, and more.
Does Google cloud support have a customer service number?
You can get more out of your GCP infrastructure by contacting Bobcares Google cloud customer support. We are available at 1-800-383-5193.
What are the support options available for Google Cloud Platform?
The Google Cloud Platform customer service options include phone support, chat support, and email support. We have two types of services.
- Pay As You Go
The service allows users to tailor their service. Customers can select the number of hours they’ll need, and they will be charged only for the hours they choose. The price ranges from $59 per month to $89 per month. Any unused hours will be available for future use.
The service is specially built to provide immediate help and thus troubleshooting GCP issues with support with 24/7 availability. The service includes Server administration, Restoring offline services, Blacklisted IP recovery, Spam cleanup, Patching vulnerable software, Server data restoration, Web server error fixing, Website error resolution and more.
2. Limitless Server Management
The service is meant for providing assistance with an unlimited number of servers. The service includes 24/7 server monitoring & rescue, 15 mins response to alerts, Security monitoring, Initial server tuning & hardening, Regular server updates, 911 patching, Backup monitoring & audits, Security audits & hardening, Performance tuning, Website maintenance, Cluster / LB maintenance and many more.
Choose a support option that best suits your needs and preferences based on the severity and urgency of inquiries or issues that need to be addressed.
I need to setup High Availability. Can you help?
Yes. We can setup fail-over systems or load balancing clusters for your application or database servers.
To open support tickets, just leave a message, and our HA expert will get in touch with you.
Can you help me migrate / consolidate my servers to GCP?
Definitely.
We have extensive experience in managing large networks. We’ll migrate your apps and services with minimal downtime and zero data loss.
What is the response time for Google Cloud Platform support?
The response time for GCP support from Google can vary depending on the severity of your support request, support plans you choose, and SLAs.
At Bobcares, our agents respond to your concerns and queries via phone, help desk, or live chat within a very short time frame. We have the most aggressive SLAs and will beat any Google SLA. Our experts will start working on the ticket within 60 minutes.
At Bobcares, we give each and every one of our clients prompt, tailored, and effective service. Whether you contact us by live chat, by the help desk, or by the phone, you can be confident that our committed professionals will respond to your issues right away. We have been setting the bar for quick response times since 1999, and we have the most aggressive Service Level Agreements (SLAs) in the business. Indeed, we promise to outperform any SLA that Google provides.
When we get a support ticket, our team of specialists will get to work on resolving the issue as soon as possible to minimize downtime and maximize customer happiness.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.
Do you offer assistance for Cloud?
Yes, we do offer customer care support for the Google Cloud Platform. Our highly reviewed google cloud support team is available 24/7, 365 days to help you with basic support or premium support so that they will solve all your server management needs.
How do I contact GCP Support?
You can contact GCP support via phone support, live chat or email.
As part of Bobcares cloud hosting support services, we offer 24/7 support for the Google Cloud Platform. If you are a Google Cloud Platform user and looking for GCP support, follow the below steps to get support from certified experts.
- Send us an email
Summarize what help you need and write to us at our email address, sales@bobcares.com. Our experts will start working on the ticket within 60 minutes.
2. Contact us via the website
Click on the Contact Us button on the bottom left corner of the website. We’ve specialists who can provide expert assistance for GCP deployment. They will answer any questions you have or provide you with a quote for our services. Our solutions specialist will get back to you within 12 hours.
3. Chat with us
If you are facing an emergency, where you need assistance immediately, please chat with us. If you are looking for Google Cloud support chat availability, you can chat with us using the chat button at the bottom right corner of the website.
4. Phone support
Customers can also speak with us directly by dialing 1-800-383-5193 and we will address your concerns.
We offer flexible GCP support plans that start from $59/hour.
How do I create a GCP support ticket?
To create a support ticket, click on the icon on the right bottom or contact us by visiting our contact page here. To submit 24/7 GCP support service requests, you can contact our Google cloud platform customer support through our website or call us at 1-800-383-5193.
Alternatively, if you need to talk to our Google cloud customer support specialist, click here to leave a message.
Do you provide Google cloud support chat?
Yes.
We are known for our 24/7 gcp support. We do provide Google cloud support chat service for our enhanced support customers. Talk to our Google cloud platform community support team by clicking on the chat icon on the bottom right of our website.
Can I get technical assistance for Google Cloud Platform?
Yes, you can receive technical assistance to GCP from cloud certified experts. At Bobcares, we offer technical support for GCP migration and deployment. We can help you optimize your cloud infrastructure, troubleshoot issues, and maximize performance.
Here is how Bobcares support our cloud customers.
- 24/7 Expert Support
- Certified Professionals
- Customized Support Plans
- Proactive Monitoring and Maintenance
- Rapid Response Times
- Comprehensive Support Coverage
- Transparent Communication
Regardless of the size of the business you run – whether it can be small, medium or large, Get assisted by skilled agents to manage and optimize your infrastructure on the Google Cloud Platform, having you to confidently focus on what matters most to you.
My SSL / web server is broken. Can you help?
My servers are slow / under high load. Can you fix it?
Sure.
Click here to submit a request. We’ll get back to you within 30 minutes.
How do you assist my customer's support requests? They have technical questions. Is there a 24/7 GCP services customer care?
Definitely.
End-customer technical help is a part of Bobcares portfolio. Click here to leave a message about our requirements, and our solutions specialist will get back to you as soon as possible.
Got questions?
We’ll be happy to answer. A Google cloud customer support specialist will get back to you within 12 hours.