Amazon WorkDocs Drive for Windows stuck and causing frustration? Read to find out what our experts suggest.

At Bobcares, we offer solutions for every query, big and small, as a part of our AWS Support Services.

Let’s take a look at how our Support Team is ready to help customers when Amazon WorkDocs Drive for Windows is stuck.

Fix it: Amazon WorkDocs Drive for Windows stuck

Amazon WorkDocs is a secure content creation, storage in addition to a collaboration service that allows users to access their content from any device at any time. It offers access to the user’s content in the cloud via Windows Explorer in addition to Mac Finder. However, sometimes you can run into problems while using Amazon WorkDocs.

If your user authentication is stuck after logging in while using Amazon WorkDocs for Windows, you are in luck. Our Support Team has come up with a workaround for this specific issue.

Interestingly, the error often occurs when the Messaging Queuing Services fails or is not in the “Started” status. In other words, the WordDocs Drive client prefers the Message Queuing service to add to the System Journal file.

How to resolve the error: Amazon WorkDocs Drive for Windows stuck

Before we dive into the solution, our Support Techs recommend uninstalling the Message Queuing service from the Window OS.

1. First, we have to open a PowerShell session as an Administrator.
2. Then we will run the Import-Module ServerManager command.
3. Next, we have to run the following command:

   Uninstall-WindowsFeature -Name MSMQ -Restart

   After running this command, the Windows operating system will restart.

Once the Windows operating system restarts, we have to reinstall the Messaging Queuing service and follow these steps:

1. First, we have to open a PowerShell session as an Administrator.
2. Then we will run the Import-Module ServerManager command.
3. Next, we have to run the following command:

   Install-WindowsFeature -Name MSMQ

After the procedure, we will not have any trouble with user authentication while using Amazon WorkDocs drive for Windows.

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Conclusion

In essence, our skilled Support Engineers at Bobcares demonstrated what to do when Amazon WorkDocs Drive for Windows causes trouble.