Create button is missing in Confluence 5.0.x or 5.1.x and causing trouble?

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team recently helped a customer when their create button went missing in Confluence.

Why is the Create button missing in Confluence 5.0.x or 5.1.x

If the Create button is missing, our Support Engineers have come up with an innovative solution to help you out.

Before we start out, we have to ensure that there are no customizations that may prevent the button from displaying properly. According to our Support Techs, we have to check if there are any customizations at:

• Layouts in the Confluence Admin section.
• Stylesheet in the Confluence Admin section.
• Custom HTML in the Confluence Admin section.

Furthermore, we have to enable plugin safe mode. This will disable any third-party plugins that may be causing the Create button to not appear.

We can also check by following this query against the Confluence database:

 select count(*) from SPACES where SPACESTATUS is NULL;

If we get an output of 0, it is a clear indication we are affected by the issue.

Interestingly, the root cause behind the error is not clear. It may be due to an unsupported database server version or application server. This results in a NULL value in the SPACESTATUS column, leading to the error.

How to resolve “Create button is missing in Confluence 5.0.x or 5.1.x”

1. First, we have to shut down Confluence.
2. Then, we have to create a Confluence database backup.
3. Next, we have to execute this query against the Confluence database:

    update SPACES set SPACESTATUS='CURRENT' where SPACESTATUS is null;
4. After that, we have to remove the directories seen below under <CONFLUENCE_HOME>:
   • index/
   • bundled-plugins/
   • plugins-temp/
   • plugins-cache/
   • plugins-osgi-cache/
5. Then, we have to start Confluence.
6. Now the create button will be visible. We can navigate to Context Indexing under Confluence Admin and click Rebuild.

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Conclusion

To conclude, the skilled Support Engineers at Bobcares demonstrated what to do if Create button is missing in Confluence 5.0.x or 5.1.x.