Cost savings is a major benefit web hosts gain by phone support outsourcing. But choosing a support company based on costs alone may not be a good idea.

Poor quality support does more damage than good to your business. Many web hosts who come to us complain that their existing support is not up to the mark.

That’s why we recommend considering factors such as industry experience, SLA, etc. while phone support outsourcing.

How outsourcing technical support benefits you

Any support provider can give you cheap pricing. But do you know that choosing an expert outsourced phone support can bring in much more value addition to your business?

Bobcares helps web hosts deliver 24-hour tech support over Phone, Live Chat and Email. In our decades of support service, we’ve been able to guarantee these benefits to our phone support customers, in addition to the cost savings.

[ See how we deliver 100% white labeled North American phone support. ]

1. Save time to focus on higher priority tasks

Instead of focusing on growing your business, are you juggling with support calls and untrained staff?  

Many web hosts come to us when they are tired of dealing with support issues. Support calls give them no time to handle feature development, marketing, sales, and more.

Bobcares’ 24/7 phone services let you focus on what needs your attention the most – be it your business or personal life.

Our support agents are available round the clock. This helps us to deliver phone support at any time of the day. Web hosts who require full-time support or just after-hours support, anyone can benefit from these support services.

[ See how Bobcares helps web hosts provide 24-hour emergency support. ]

2. Increase customer retention with personalized services

Statistics show that 71% of customers leave a company due to poor customer service. Finding new customers is 5 times costlier than retaining the existing ones. These clearly show why you should provide good customer service.

From prospective customers to existing ones, the majority prefer phone support for instant support. They demand prompt and personalized support, whenever they face an issue.

By outsourcing technical support to Bobcares, you get phone support technicians who easily win over customer confidence. Here’s how we do it:

1. Interactive hand-holding – Be it a prospective customer looking for your product details, or a new customer who is trying to set up their business, we hand-hold them through the process and creates a good impression about our service.
2. 24/7 Emergency assistance – Being unavailable when a customer is in an emergency, can easily shoo them away to your competitors. We give immediate assistance to customers who contact support with urgent issues and resolve them in no time.
3. Personalized support – Each customer is unique. With our expertise in phone handling, our agents are able to easily assess the emotional state and technical capability of customers. We then provide personalized support that delights each of them.

We’ve been in the support industry for years. Our experience providing outsourced phone support for businesses that range from SMBs to data centers has helped us gain expertise in the latest technology, customer insights, and industry practices.

Bobcares’ 24/7 phone support team easily integrates into your hosting business and works as an extended part of you. Customers get instant and personalized solutions, which helps to retain them forever.

[ See how we help web hosts deliver high-quality support. ]

3. Ensure burst coverage by easily scaling up support

Often web hosts come across situations such as a new product launch or server maintenance tasks such as migrations or hardware changes. These scenarios lead to a spike in support call volume.

Web hosts often struggle to find ways to handle these volume spikes without incurring huge costs. At Bobcares, we handle such bursts with our flexible allocation strategy.

As we charge only for the call minutes, our packages appeal to web hosts who want burst coverage, at affordable pricing. This saves your business from disgruntled customers and missed growth opportunities.

[ See what our customers say about our service. ]

Conclusion

Outsourcing technical support helps web hosts save costs. 24/7 availability, first call resolution, empathetic staff, technical expertise, etc., help us to deliver top-quality support that adds value to your business.

Today we’ve seen how you can surpass your competitors by outsourcing technical support to an expert company. That too, without costing you a lot of money.