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Shared hosting support – Top five best practices to reduce customer complaints

by Visakh S | Jul 9, 2014 | Technical Support

In a previous post we covered top 10 tips to make shared hosting a success. In this post, we will look into the top 5 queries commonly posted by shared hosting customers, and the best practices to resolve them. 1. This is all new to me. Help me! Issue : Based...

World Environment Day 2014 at Bobcares

by Visakh S | Jun 5, 2014 | Server Administration

World Environment Day was observed with much fanfare today at Bobcares Cochin campus. This is the 4th consecutive year WED is observed at Bobcares. To mark the occassion, tree saplings were planted in the campus by our latest batch of tech support engineers. One of...

Bobcares presents the Power Pack Support bundle at HostingCon 2014

by Visakh S | Jun 2, 2014 | Server Administration

For the second year in a row, Bobcares is bringing you the Power Pack Support bundle to give a boost to your hosting business. This support bundle, worth $40,000, is a part of the Premium Service Provider Package, which is an innovative give away package created in...

Bobcares at HostingCon 2014, June 16-18 | Miami Beach, Florida

by Visakh S | May 30, 2014 | Server Administration

Do you feel the heat yet? 🙂 Yes, the most popular conference in web hosting industry is just around the corner. And yes, Bobcares is going to be present at the 10th anniversary of HostingCon. If you haven't registered yet, use the Bobcares coupon code Bobcares2014 to...

Cloud like capabilities in Managed Services – How support was rapidly scaled up in response to heart bleed bug

by Visakh S | May 3, 2014 | Server Administration, Technical Support

Its a fine week end, and internal training sessions are on in full swing, here at Bobcares head quarters. Today's hot topic is cloud server administration. The trainer today drew an interesting parallel between a cloud server and Bobcares managed services. He...

Bobcares Hosting Tip : Maintain a news area in your hosting support desk

by Visakh S | Apr 20, 2014 | Server Administration

It might seem simple, but not many web hosts realize the good sense in maintaining a news area. Along with giving you a great way to show case your updates to the servers, and innovations in the business, you can reduce the number of trouble tickets during a downtime...