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Is it Time to Outsource Customer Support?
Meeting customer expectations and offering personalized user experiences is something every business strives to do. While this can be done in-house, the following signs are a clear indication that it is time to consider outsourcing. Increased Load If a business is in...
Expanding Customer Support Channels with Outsourcing
Expanding Customer Support Channels with Outsourcing Interaction between businesses and consumers has undergone numerous changes over the years. This is due to an increase in the number of communication channels. Expanding customer support channels offers customers...
Cloudflare 524 Increase Timeout | All About
Cloudflare 524 increase timeout will help corporate clients to extend timeout up to 6000 seconds rather than the default 100 seconds. At Bobcares, as part of our Server Management service, we respond to all Cloudflare inquiries. What Is "Error 524: a timeout...
Fail2ban Linode | Protect Servers from SSH Attacks
Enabling Fail2ban Linode protects the servers from automated attacks by continuously monitoring system logs. Let's explore how to install fail2ban on various Linux distributions. Bobcares, as part of our Server Management service, handles all server issues, large or...
Migrate Linode To AWS | A Simple Guide
Migrate Linode to AWS like an expert with these steps. Bobcares, as part of our AWS Support Services, responds to all AWS inquiries, large or small. Migrate Linode To AWS There are two ways in which we can migrate Linode to AWS. In this article, we are giving a...
Convert TINYINT To Boolean MySQL | Beginners Guide
Convert TinyInt to Boolean MySQL has now become a simple process. Bobcares, as a part of our MySQL Support Services offers solutions to every MySQL queries that comes our way. Convert TinyInt To Boolean In MySQL A TINYINT is an 8-bit integer value, a BIT field can...
Web host support – Setting up customer support for Newbie web hosts
Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market. One such major decision making aspect is providing web hosting support for your end customers....
How to improve MySQL performance – A guide for web masters & web hosts
At one time or the other, every website owner will face a "slow MySQL" issue. Then they google "how to improve MySQL performance". And what do they find? A lot of tech jargon that analyzes threadbare query performance. That stuff can make anyone's head hurt. Which is...
Apache web server monitoring- What metrics to monitor and why
Quick Facts- Google recommends sites to respond within 200 milliseconds and load within 2 seconds. Google identifies around 40,000 infected websites in a week. As you can see, if your site isn't secure or fast, it will rank below your competition. At...
6 ways to spot the best server administration services
In web hosting business, server uptime and speed are the crucial aspects that determine the success of a provider. Signing up for a server administration service usually happens simultaneous to starting a hosting business. But if your server management company fails...
Server security monitoring – Why do it, and what to monitor
Server monitoring services are a dime a dozen. You get an alert when a service (HTTP, SMTP, etc.) goes down. But is that enough for you to keep your server safe and secure? What if your server is vulnerable to a new software bug, or what if someone is trying to brute...
Top 5 errors in Nginx while renewing SSL certificate & how to fix them
SSL certificate renewals can be messy. The PEM files won't work, Nginx cannot find the cert, and the green light won't turn on no matter what you do. You are not alone. Hundreds of Nginx owners face SSL certificate renewal issues everyday, and here at Bobcares, our...
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Top 5 Benefits of outsourcing end-user support services
Outsourced end-user support companies specialize in supporting businesses by offering top-notch white-label services. Outsourcing customer support has proven to be a boon for businesses across the globe. Here are the top five reasons to seriously consider outsourcing...
Top Upsides of Live Chat as a Customer Support Channel
Businesses frequently use live chat support to give customers a chance to communicate with customer service representatives in real-time throughout the day. Live chat channel support in marketing encourages customers to ask their queries and receive replies through...
Common Mistakes made by outsourced End-user support Agents
Did you know outsourced end-user support ensures top-quality and efficient customer service to existing & potential customers? Furthermore, with more customers preferring Live chat to seek additional support or answers to their queries, Live chat mistakes can cost...
Top skills to look for in Outsourced Live Chat Agents
Outsourcing Live Chat offers access to a reliable team well-versed in handling customer service. It leaves end-user support to the experts in the field, resulting in a better focus on the core of the business. To win over potential customers and encourage customers to...
Godaddy manual WordPress Migration | Step’s Revealed
If you are wondering how to manually migrate WordPress from Godaddy, you are in the right place. All queries, big or small, are answered by Bobcares as part of our WordPress Support Service. GoDaddy manual WordPress migration An FTP client like FileZilla and the...
