We can easily fix the “SMTP sendMail failed” in Peoplesoft with the steps in this article. At Bobcares, with our Server Management Service, we can handle Sendmail issues.

Fixing the “SMTP sendMail failed” in PeopleSoft

When an email cannot be sent over the SMTP (Simple Mail Transfer Protocol) server, the error message “SMTP sendMail failed” appears. There are a number of potential causes for the issue when seeing this error in the context of PeopleSoft, an enterprise software suite used for human resource management, financial management, and other business processes.

1. Configuring the SMTP Server

Firstly, verify the accuracy of the PeopleSoft environment’s SMTP server settings. Also, make sure the server’s address, port number, login information (if necessary), and other parameters are configured properly.

2. Availability of SMTP servers

Then, make sure the SMTP server we’re using is operational. Emails cannot be sent if it cannot be reached.

3. Network or Firewall Issues

The PeopleSoft application could be unable to connect to the SMTP server due to firewalls or network setups. So, ensure that the required ports are open and that the network settings are set up properly to permit communication.

4. Issues with Authentication

Then, check that the provided credentials are accurate and have the appropriate rights to send emails if the SMTP server requires authentication.

5. Email addresses of recipients

Now, when sending emails, double-check the recipients’ email addresses. Ensure that they are valid and formatted correctly. Also, think about whether the mail servers of the receivers might be rejecting the emails for any other reason.

6. Message Body or Attachment

Due to limitations on the SMTP server, emails with specific types of content or large attachments may occasionally fail to send. So, check to see if the email’s contents or any attached files are the problem.

7. Server logs for SMTP

In order to learn more details about why the sendMail action failed, look through the SMTP server’s logs. The logs may offer information about the problem’s underlying causes.

8. Configuration of PeopleSoft

Double-check the email configuration settings in PeopleSoft. Also, make sure that PeopleSoft’s email configuration is accurate, including the sender’s email address and any other necessary settings.

9. Restrictions on SMTP Relay

As a safety precaution, some SMTP servers may place limitations on relaying emails to external domains. So, consider that the SMTP server allows relaying to outside domains if necessary.

10. Handling errors

Look at PeopleSoft’s handling of mistakes made during email sending. The application may provide further information about the problem if it has custom error handling or logging.

11. Client Resources

Lastly, make sure the PeopleSoft server has enough CPU, memory, and other resources to support the email-sending process.

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Conclusion

This article points out 11 steps from our Tech team to fix the “SMTP sendMail failed” in PeopleSoft.