CDN Provider Support
CDN providers are faced with large challenges in deploying, managing and enhancing their customers asset needs on a daily basis and we realize the challenges that come with supporting those environments. With over twenty years of experience supporting Infrastructure Providers, we are perfectly fit to provide your Outsourced Support.
5 reasons why Bobcares is the right choice for CDN Provider Support
CDN Support Experience
Long history of working with CDN providers
CDN Tech Expertise
We support the full range of CDN technologies
Live Streaming Support
We support Red5, Wowza, Plex, Nimble, and more
19+ Years Experience
Founded in 2001, we have a ton of experience
Flexible Billing
Pay in bulk or in part as per your convenience
Plans and Pricing
Shared Support
As low as $75/month
- Helpdesk, phone & live chat
- 24/7 availability
- 100% white label services
- Industry leading response time SLA
Ideal for small to medium businesses with low support volume and a fairly simple infrastructure.
Dedicated Support
Custom pricing
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
Server Support
As low as $29/hour
- Professional server administration
- Available 24/7
- CDN tech expertise
- Opt-in proactive support
Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.
Phone Support
Custom Solution
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Our services
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
24/7/365 availability
100% white labeled
Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Security monitoring
Performance monitoring
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
How we help
We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here’s what you get by partnering with us:
24/7 availability
Our web hosting support engineers help your customers 24 hours a day, 7 days a week. Your clients will always receive fast and friendly support.
Multi-channel support
We maintain 24/7 web hosting support channels over phone, help desk and live chat. Your customers will get quick support 24/7 over any channel they choose.
Edge network tech support
We will take care of the first line support for the edge network. This includes sync errors, setting up logging, edge server migrations, and more.
Fixing latency issues
We prevent customer complaints by proactively monitoring your server health. We fix resource congestion, slow services, and more to keep your service blazing fast.
Server hardening
We’ll patch your servers as soon as new vulnerabilities are disclosed, and we periodically audit the server security to reinforce server defenses.
Emergency rescue
If your server or services crash for some reason (DB error, hardware error, etc.), we’ll quickly get on the case and bring the VM / server back online.
Web hosting tech support
If your customers need help with configuring or troubleshooting their hosted services, our support engineers will come to their help within minutes.
Streaming media support
We will keep an eye on the latency metrics for the streaming servers and help you optimize the traffic and media quality to prevent bottlenecks.
Some popular platforms we support...
Don’t see your platform here? See our extended list of technologies, or chat with us.
Bobcares services are rated highly
Let's talk about your support
Our hosting specialist will build your a custom support package.