DigitalOcean Managed Service
Forget about app errors, server updates & security incidents. Spend your time building great apps. We’ll take care of your Droplets.
Pricing
FAQ
Why Bobcares
How We Help
Customer Reviews
Pricing
Droplet Management & Monitoring
We’ll monitor your Droplets 24/7, restore failed services, and keep your software updated.
Features
Limitless Droplet Support*
No limit on the number of Droplets supported. You get expert support within minutes – 24/7.
Features
Why signup with Bobcares
DigitalOcean Vs Bobcares + DigitalOcean
F.A.Q.
Frequently asked questions
My SSL / web server is broken. Can you help?
I have a development team. Can you work with them?
Yes. DevOps are an important part of our service offering. We can work with your developers for code pipeline management, release management, service scaling, and more.
I use Docker/Django/... . Are you familiar with that?
Yes, chances are we already support servers running your technology. Bobcares manages over 52,000 servers of more than 200 web service companies world wide. We help businesses transition to new technologies and platforms as they emerge.
If you need to talk to our solutions specialist, click here to leave a message.
Can you fix my application errors?
Yes. We support a wide range of platforms that include PHP, Python, JS, Ruby, and their associated frameworks. Our DO experts are all proficient in programming and debugging. So, no matter what issue you face, we’ll resolve it for you.
Can you maintain my servers? Updates, backups, etc.?
Yes. We take care of the whole array of DO server maintenance operations that include server updates, backup management, security audits, performance tuning, and more.
Click here to request a custom quote.
Or
My IP is blacklisted / My site is infected. Help me.
Definitely.
Click here to submit an emergency support request. We’ll get back to you within 30 minutes.
My servers are slow / under high load. Can you fix it?
Sure.
Click here to submit a support request. We’ll get back to you within 30 minutes.
Can you help me migrate / consolidate my servers to DO?
Definitely.
We have extensive experience in managing large networks. We’ll migrate your apps and services with minimal downtime and zero data loss.
Will you support my customers? They have technical questions.
Definitely.
End-customer technical support is a part of Bobcares portfolio. Click here to leave a message about our requirements, and our solutions specialist will get back to you as soon as possible.
Can I call you? It's easier for me.
I need to setup High Availability. Can you help?
Yes. We can setup fail-over systems or load balancing clusters for your application or database servers.
Just leave a message, and our HA expert will get in touch with you.
I don't see a service I need. Can you give me a custom plan?
How we help
How DigitalOcean customers use our service
Quick on-demand support
Fast support to fix business critical functions. Eg. Site update failures.
Emergency assistance
Lightning fast support for security or uptime issues. Eg. IP blacklisting.
Alert monitoring
Get experts to quickly fix server issues as and when they happen.
Server updates / patching
Apply security and software updates as soon as they are available.
Tier 3 support
Reach an experienced admin 24/7 for those tough issues that’s hard to fix.
Server audits & tuning
Periodically audit the server for performance bottlenecks & fix them.
Backup monitoring & audits
Make sure the server’s backup is up to date and reliable.
Infrastructure design
Get expert advice on complex infrastructure design. Eg. High Availability
Server/App migration
Professional help to migrate apps with minimal downtime & zero data loss.
* Services that are not part of our standard plan features will be covered through additional hours.
24/7 Monitoring and Emergency Rescue
We are the safety net for your servers
24/7 alert monitoring
A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.
Emergency rescue
If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.
Preventive patching
Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.
QUICK on-demand support
We’ll Respond Within 60 Mins
If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:
You send a quick mail summarizing what help you need
Our experts will start working on the ticket within 60 minutes
Support hours will be taken from your account credit
Bobcares services are rated highly
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.