White Label IT Support Services
We deliver world-class white label tech support, personalized for your company, delivered under your company name.
100% White Labeled IT Support Services by Web Hosting Experts
Bobcares manages the support environment of 250+ service providers in over 30 countries around the world. We help our customers maintain a 24/7 high-quality of service, award winning responsive support desk that provides quick resolution to issues that range from a simple password reset to complex server restores.
Help desk support
Our experts answer tech support requests from your customers from your help desk (or email ID). We support all popular help desk platforms such as WHMCS, Kayako, osTicket, and more.
Phone support
We help you configure your phone system so that all support calls are routed to our support team in Phoenix, AZ. We answer support calls with your customized greeting, and function as your own suppor staff.
Live chat support
We act as your live chat support agents, and answer tech support requests 24/7. Our team handles all popular software like Zopim, Olark, LiveChatInc, and more.
Server management
Our professionals keep an eye on your servers round-the-clock and ensure quick response to uptime, security, or performance-related issues. We audit and maintain your servers so that you get the best performance and uptime for your server or VPS.
How White Label IT Support Work
We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk, live chat and phone support is customized to reflect your company name, not ours.
Supported technologies
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
Our White Label Support Features
24/7 Support
Issues can arise at any time. Bobcares offers 24/7 white label services to ensure your customers receive expert assistance in resolving their issues.
Flexible Pricing
We offer flexible support offering and affordable pricing plans as per the number of tech support requests you receive.
Customized White Label Solutions
At Bobcares, we understand that every business requirement is different. Our expert team offers fully customizable white-label IT support services, helping you maintain your brand identity.
Security
We give utmost importance to our client’s data security and confidentiality. Bobcares adheres to strict security measures and we chose the most uncompromising security standard ( ISO 27001:2013), to protect our customer’s data.
Scalable
As your business grows, you may need extra support to manage your tech support requests, especially during peak times. Bobcares can adapt easily to your growing demands without compromising on quality.
Transparency
We always maintain transparent communication with our clients and provide detailed reports that can be helpful for making important decisions for the business.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
F.A.Q.
Frequently asked questions
What is white label support?
White label support refers to a service where a company provides customer support services to another company, under the latter’s brand name. Having a white label channel partner allows companies to offer support to its customers without having to invest in building its own tech support team.
Bobcares offer white labelling support for your client which is a great option for businesses looking to provide top-quality customer service without incurring the costs of building and maintaining an in-house support team. Our white label services allow businesses to offer branded support to their customers while leveraging our expertise and experience in the industry.The experts at Bobcares are ready to act on your behalf to reduce IT support loads and guarantee a positive user experience.
How does white label tech support differ from other support services?
White label tech support differs from other support services in that the provider operates under the branding of the client. This allows the client to offer support to their customers without the customers being aware that the support is coming from a third party.At Bobcares, we provide IT support to the end-customer on your behalf.
Do you provide after-hours support in the event of an emergency?
We are available 24/7 to represent your firm and quickly resolve security or performance issues your clients are experiencing.
How quickly can you respond to customer inquiries?
We provide 24/7 white label help desk services, phone & live chat support and ensure that emergency issues are prioritized.
How do I get started with white-label support from Bobcares?
Bobcares offers comprehensive white-label support services to ensure your business operates smoothly and efficiently.
Here is how you can get started:
Direct email: Reach out to sales@bobcares.com, specifying your hosting needs, and what kind of support you require. Our team would analyze the same and respond within 60 minutes with a customized solution and a detailed break-up of the pricing.
Contact via website Website: Visit our website at www.bobcares.com Click the “Contact Us” button left towards the bottom of the web form. Please fill in the details of your requirements.
Chat with us: In case of an immediate requirement or urgent queries, one can chat with our support experts by clicking the chat button at the bottom right corner of the webpage. Available 24/7 our chat support will be happy to help you in real time.
Phone support: You can also contact us directly by phone at 1-800-383-5193.Our friendly support staff would be more than willing to answer any questions you might have, sit down and understand your requirements; and walk you through the entire process of onboarding our white-label support services.
What makes Bobcares' white-label support unique?
Here are the reasons that make Bobcare unique:
Extensive Experience: Bobcares has a long history of providing quality support services. Their expertise spans many domains and therefore can serve such diverse support requirements efficiently.
Efficient Customer Support Team: Bobcares employs a team of highly trained professionals who undergo rigorous training with your product, service, and brand values. This further ensures that the support rendered is consistent with the brand voice and standards.
Customizable Service Options: Bobcares gives flexible, customized service plans for your needs. Whether it is technical, or customer they will come up with a package that will suit your business goals.
24/7 Support: Bobcares provides round-the-clock support to make sure that customers get the right help when they need it. This 24/7 availability keeps customer satisfaction and loyalty at a very high level.
Dedicated Teams: At Bobcares, dedicated teams are assigned to our accounts to ensure that support staff understand your brand absolutely and offer customized service. Such dedication assures seamless integration of the support services into your business.
Customer Satisfaction: Bobcares works toward increasing your customer satisfaction and loyalty. Adoption of the best practices in industry-standard support management and continuous feedback is open for fine-tuning their extraordinary services so that your customers get the best care.
What service levels can I expect from Bobcares?
At Bobcares, we offer a range of cost effective support depending on the needs of the client. The service offerings at Bobcares include things such as 24/7 support, phone, and live chat support. Our services also includes web vulnerability scanning service, server management and monitoring services, outsourced help desk services, IT help desk outsourcing and 24×7 outsourced IT support and software development and support services like WordPress development and WordPress Support.
What are some examples of industries that use white label support?
White label solution is commonly used in a variety of industries. Some examples include technology companies, e-commerce businesses, and software as a service (SaaS) companies.
Are your customer service representatives trained in my product/service?
Yes, our customer service representatives receive in-depth training to become familiar with your product or service by working closely with you to understand your products and features.
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Can I call you? It's easier for me.
We’d love to talk to you. You can call us at 1-800-383-5193 or click here to leave your number and a convenient time to call. Our solutions expert will ring you back.
How does white-label support work?
White-label support would be the collaboration with a service provider, for example, Bobcares, in providing customer support on your brand’s behalf. Here is how it goes:
- Partnership Formation: You start by forming a partnership with Bobcares, in which you discuss your needs regarding support, expectations, and specific requirements.
- Personalized Care Plan: Bobcares designs a custom plan that includes details regarding the nature of support services to be provided, be it technical assistance or customer service, modes through which such communication is to be established, and special instructions, if any.
- Brand Integration: Bobcares integrates its support services with your brand. This includes training our team on your branding, protocols, etc.
- Training and Knowledge Transfer: Training on the use of your Products and Services and Company Policies effectively and accurately to help your customers.
- Service Delivery: After setup, Bobcares starts delivering support services under your brand name.
- Monitoring and Reporting: Bobcares continuously monitors the performance of its support services, providing you with regular reports and analytics. Through such transparency, you could evaluate how efficient the support offered is and bring changes wherever necessary.
- Continuous Improvement: Leveraging the feedback and performance metrics, Bobcares works with you toward the continuous improvement of their support services.
Bobcare white-label support helps you to keep focus on your core business activities while customer support is left in safe hands.
How can white-label support benefit my business?
With white-label support, the business can :
- Focus on core activities: With product development, marketing, and strategic planning, businesses don’t have time for customer support, which they can effectively outsource to dedicated service providers such as Bobcares.
- Gets 24/7 Customer Support: White-labelled support ensures that your customers get 24/7 support.
Improve Brand Reputation: With Bobcares providing professional, consistent support using your brand name, the business can create a strong reputation based on excellent customer service. - Cost Efficiency: Outsourcing support can be more cost-effective than having an in-house team. You save on hiring, training, and other infrastructure costs, which you can reinvest back into your business.
- Scalability: White-label support services will grow with your business. Whether this is a short-term seasonal spike or long-term growth, Bobcares can ramp up or down the support levels. Thus customers get a seamlessly continuous, very personalized experience that enhances the overall customer experience, raising satisfaction rates.
- Get Comprehensive Reporting and Analytics: In-depth performance reports and analytics provided by Bobcares uncover insights about the interactions with customers and the efficiency of support.
- Get Customized Support Solutions: Bobcares tailors its support services to address your specific requirements so that the delivered solution mirrors your business goals and customer expectations.
Bobcares services are rated highly
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.