Learn how to fix the “Cloudflare Tunnel Connector Not Showing Up” issue. Our Cloudflare Support team is here to help you with your questions and concerns.

Cloudflare Tunnel Connector Not Showing Up | Fixed

The “Cloudflare Tunnel Connector not showing up” error usually pops up when setting up secure tunnels for our applications. If you have fallen prey to this error message, worry not!

Our experts will break down why this happens and how to fix it.

This error usually means that when we go to manage your Cloudflare Tunnels via the Cloudflare dashboard, the option to create or access a tunnel is missing.

Why Does This Happen?

There are several reasons why the Cloudflare Tunnel option might not appear in the dashboard:

• The Cloudflare plan might not support Tunnels. In this case, we must verify the plan by navigating to the Cloudflare dashboard and checking the account’s available features.
• If we don’t have the necessary permissions, we won’t be able to create or manage tunnels.

  So, ensure the account role allows tunnel management.
• Temporary bugs on Cloudflare’s side can cause features to disappear. In this scenario, log out of the Cloudflare account and log back in to refresh the session.
• An outdated or broken configuration can sometimes prevent tunnels from appearing. So, recheck the Cloudflare Zero Trust settings and ensure the tunnels are correctly configured.
• If Cloudflare is experiencing an outage, some services (like Tunnels) may be temporarily unavailable. In this case, visit Cloudflare’s Status Page to check for ongoing incidents.

How to Fix “Cloudflare Tunnel Connector Not Showing Up”

If we don’t see the Tunnel option even after verifying the plan and permissions but still don’t see the Tunnel option, follow these steps:

1. First, make sure you’re in the Zero Trust section of the Cloudflare dashboard. So, head to Access under Tunnels to check the tunnel management is available.
2. Sometimes, the issue stems from a faulty installation of Cloudflared. In this case, check if the cloudflared-update service is running:

   sudo systemctl status cloudflared-update

   We need to clean up the service if we see the following output.

   cloudflared-update.service - Update cloudflared
Loaded: loaded (/etc/systemd/system/cloudflared-update.service; static)
Active: inactive (dead)


   To clean up the service, remove the outdated service:

   sudo rm /etc/systemd/system/cloudflared-update.service

   Then, uninstall and reinstall cloudflared:

   sudo cloudflared service uninstall
sudo cloudflared service install


   If we get an error like this:

   cloudflared service is already installed at /etc/systemd/system/cloudflared.service

   We have to manually remove the service and retry:

   sudo rm /etc/systemd/system/cloudflared.service
sudo cloudflared service install

3. After reinstalling, make sure the service is running and enabled at startup:

   sudo systemctl enable --now cloudflared


   Then confirm it’s active:

   sudo systemctl status cloudflared

   Check the logs for any errors:

   sudo journalctl -u cloudflared –no-pager

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Conclusion

The “Cloudflare Tunnel Connector not showing up” error is usually related to account configuration issues, permissions problems, or outdated cloudflared services. By checking the account settings, reinstalling cloudflared, and ensuring the service runs properly, we can restore access to the tunnel feature.

In brief, our Support Experts demonstrated how to resolve the “Cloudflare Tunnel Connector Not Showing Up” issue.