Once a business or organization makes the call to outsource live chat support, the next question is to determine the staffing requirements. There are several third-party

companies that offer different types of outsourcing services like live chat support staffing.

This offers organizations a chance to choose between dedicated support or shared support when it comes to chat support. The choice is often made based on the customer support demands during a week.

Reliable companies that offer help desk support also offer customizable plans. This makes it easier for businesses and organizations to build a plan that works for them.

Furthermore, it also enables organizations to choose multiple platform support. This includes support across different platforms like phone support, live chat support, email support, and so on.

Determining staffing requirements for live chat often requires a closer look at the customer support demand. Fortunately, reliable outsourcing companies offer agents based on the number of weekly customer support demands encountered by the organization.

Moreover, outsourcing live chat support enables organizations to increase or decrease the number of agents as per the requirement.

Another option is to have a higher number of live chat agents when there is a peak in demand, especially if the organization is offering 24/7 live chat support.

A live chat staffing calculator comes in handy in calculating the optimal number of agents required by an organization. Professional companies like Bobcares that offer support have online calculators to help businesses decide on live chat agent requirements.

Skilled live chat agents offer responses within forty-five seconds. If there are not enough support agents on board, the response time will go up, resulting in impatient customers.

At the end of the day, determining live chat staffing may need a little tweaking before arriving at the optimal number. Outsourcing to a professional and reliable company makes this process easier.