Mailenable users sometimes face the issue of newly copies mails not showing up in webmail inbox.

This happens as the newer versions of MailEnable do not rely on re-indexing of folders on access.

As a part of our Server Management Services, we help customers to fix similar Mailenable errors.

Today let us discuss how to view the copied emails in the inbox.

Why does MailEnable email won’t show up in inbox?

Newer versions of MailEnable do not rely on re-indexing of folders on access. That is, if we place new messages into folders via a copy operation through the file system, Mailenable won’t be able to fetch the new messages automatically during the next access. The existing index files will prevent access. Thus we need to perform a forced re-indexing for the messages to appear in the mailbox.

Let us now discuss the steps to perform the re-indexing.

How to fix MailEnable email won’t show up in the inbox?

Basically, the re-indexing of the files can be performed by just deleting the existing index files and then reloading the webmail.

First, delete the files  _folder.xml and _index.xml file from all the email account subfolders such as inbox, sent items,Junk E-mails, etc.

Now, reload the webmail. The new index files _folder.xml, _index.xml will be created. It loads all the newly added email’s.

Though the above steps seem simple, when the transfer of files is in larger volumes, like in migration, navigating through each of the folders will be a bit tricky. However, it can be performed easily with the command prompt. Let’s look at the steps to perform it:

1. 1. Run CMD as Administrator.
   2. Change the directory to the following
C:\Program Files (x86)\Mail Enable\Postoffices\domainname\MAILROOT

   3. Now run the following commands :
del /s /q *_index.xml
del /s /q *_folder.xml

Finally, reload the webmail and the emails will appear in the respective folders.

[Need more assistance to solve MailEnable errors? We’ll help you.]

Conclusion

In short, the copied emails will not show up in Mailenable inbox due to its inability to re-index the folders automatically on access. Today, we discussed how our Support Engineers perform the re-indexing manually in case of migration or other bulk copy.