Sometimes, the offline item count differs from the server count in Outlook. This happens if a synchronization filter is configured for a folder.

Here at Bobcares, we have seen several such Outlook related errors as part of our Server Management Services for web hosts and online service providers.

Today we will take a look at the causes for this error to occur and see how to fix it.

Why does offline item count differs from server count in outlook

Sometimes, in Outlook, you see that the server count and offline item count for a particular folder do not match. For instance, here is a screenshot that illustrates the difference.

Usually, this happens if a synchronization filter is configured for a folder.

These synchronization filters allow synchronizing the Outlook data. However, without filters, all data of the selected folders during the first synchronization will be published at the shared location.

In most cases, it is not necessary and makes the first synchronization very difficult.

Moreover, if you perform the synchronization using the FTP shared folder via the Internet it may take many hours to upload all your synchronized data.

How we resolve the problem ‘offline item count differs from server count in outlook’

In order to resolve this issue, our Support Engineers suggest removing the filter if it is not necessary. Here are the steps that we follow to remove the filter.

• First, in the ‘details’ pane in Outlook, we right-click the folder and then select ‘Properties’.
• Next, we select the ‘Synchronization’ tab and then select ‘Filter’.
• Finally, we select ‘Clear All’, or adjust the filter criteria as needed.

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Conclusion

In short, this Outlook problem arises if a synchronization filter is configured for a folder. Today, we saw how our Support Engineers resolve this problem by removing the filter from the folder.