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Stay informed and inspired with our blogs to navigate and resolve any technical challenges that you may encounter.
24 hour tech support – Web host’s guide on how to do it right
24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves. The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company....
Average call handling time – How it affects your phone services!
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That's why it's important to determine...
Best hosting support – 3 core qualities in techs that make the difference
What distinguishes the best hosting support? Is it technical expertise? Communication skills? Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we've seen 3 core qualities that marks the best team. Core...
Top 3 benefits of choosing a good web hosting technical support team
It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality. When you choose a superior quality...
5 ways how white label tech support can help your hosting business gain its momentum
The term 'White label' was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That's what you do in outsourced phone services too. Expert technical expertise and...
Should you outsource customer support for your webhosting business?
No business can thrive without customers. That's why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay. Delayed or poor quality support can shoo away your...
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