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Stay informed and inspired with our blogs to navigate and resolve any technical challenges that you may encounter.
How our after hours phone service helped a webhost retain his customers
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too. But what if...
How a web host gained 80% savings with our cost-effective phone support services
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford? Many web hosts who operate phone support services inhouse, end up burning their fingers due to...
How Bobcares helped a web host reduce waiting time for his phone support customers
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,...
3 mistakes to avoid in server performance monitoring
A fast server with high uptime - that's the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server. To diagnose and resolve server incidents in no time, it is vital to have...
3 quality parameters to get the best out of your help desk support specialists
Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system. But installing a help desk alone, won't guarantee you...
10 ways how server security services can protect your servers
Everyday, around 30,000 websites are getting hacked (source Sophos Lab). You wouldn't want your business to be one among them. With new malware and threats emerging on a daily basis, one should always be on a constant alert. By hiring an expert server security...
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