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IIS error tracing – How to use Process Monitor to diagnose IIS errors in Windows servers

by Visakh S | Jul 18, 2015 | Server Administration, Technical Support

In our role as Outsourced Tech Support for web hosts, trouble-shooting and maintaining IIS web servers is something our engineers do on a regular basis. We've seen that, in Windows dedicated servers and VPS, users sometimes request assistance in troubleshooting HTTP...

HTTP Error 503 The service is unavailable – How to resolve this website error in Odin Plesk Windows servers

by Visakh S | Jul 17, 2015 | Plesk, Technical Support

In Odin Plesk Windows servers, customers sometimes report their sites being unavailable with the error showing : "HTTP Error 503. The service is unavailable." This usually happens after a major change like a migration, site restore, etc., and leads to all sites of the...

The host could not be found – How to resolve Outlook error (0x800ccc0d) in Odin Plesk email accounts

by Visakh S | Jul 15, 2015 | Plesk, Server Administration

Occasionally Odin Plesk customers report inability to send or receive emails reporting the following Outlook errors: The host 'mail.domain.com' could not be found. Please verify that you have entered the server name correctly. Account: 'username', Server:...

open_basedir restriction in effect – How to resolve access restriction error in Odin Plesk Linux servers

by Visakh S | Jul 11, 2015 | Plesk

Occasionally website owners report the error "Warning: realpath() [function.realpath]: open_basedir restriction in effect. File(/path/to/file) is not within the allowed path(s)" displayed for their websites in Odin Plesk servers. It usually happens after installing an...

How to fix “Fatal: unable to initialise SFTP on server” in Odin Plesk shared, VPS and dedicated servers

by Visakh S | Jul 6, 2015 | FTP, Plesk, Server Administration

Shared, VPS and dedicated server customers using Odin Plesk sometimes report inability to use SFTP. The error reported would be "Error: Fatal: unable to initialise SFTP on server: could not connect. Error: Could not connect to server". SFTP allows customers to...

How to sync your text messages (sms) in an Android phone with an Exchange email account

by Visakh S | Jul 2, 2015 | Server Administration

For businesses that use SMS for business correspondence (eg., taking orders, getting instructions from customers, etc.), it is important to sync them with the official mail address. It allows easy sharing of client instructions, and facilitate faster service...