Contact Center Outsourcing – 24/7 Call Center Outsourcing Service
With our contact center outsourcing services from Bobcares, your customers get instant and professional phone support. Our experts provide affordable and comprehensive customer support services for various small businesses, SaaS providers, and other online companies.
Contact Center Outsourcing
Bobcares provides round-the-clock phone support, ensuring that businesses can support their customers in real time without any interruption. We offer a wide range of services to businesses of all sizes and industries, including server management, cloud support, and custom software development.
24×7 contact center outsourcing focuses on phone support services, including ticket management, customer support, and remote assistance. Our highly skilled and certified professionals have extensive experience in resolving technical issues.
24×7 Call Center Outsourcing Team
Bobcares is a trusted partner for businesses looking for 24×7 call center outsourcing. We are specialized in providing customized solutions tailored to meet the specific needs and requirements of each business.
With a wide range of services and a team of highly skilled and trained professionals, we help businesses overcome support challenges and achieve their goals. Learn more about the services we offer and how we can help your business grow. Contact us today!
What are the Top Call Center Metrics?
FCR (First Call Resolution)
This metric refers to the percentage of customer inquiries resolved during the initial conversation without the need for follow-ups.
AHT (Average Handle Time)
It is the average duration of a customer interaction to solve a particular issue.
ACR (Abandoned Call Rate)
This metric calculates the number of callers who hang up the call before speaking with a customer support team.
CSAT (Customer Satisfaction Score)
The Customer Satisfaction Score is calculated through post-call surveys soon after the customer’s interaction with the call center.
CTR (Call Transfer Rate)
It refers to the number of calls transferred to another agent or department for resolving the issue. A high transfer rate may be a sign of inefficiencies in call routing or training.
Average Wait Time
The average wait time refers to how long it normally takes for a customer to connect with the tech support team after waiting in the queue.
How it works
Our experts monitor your servers and support queue (email, chat & phone) 24/7. When a new support query comes in, we resolve the issue, and respond to your customers through your support system, thereby maintaining 100% transparency in support outsourcing.
1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.
2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.
Benefits of Our Call Center Outsourcing Service
Cost Effective
With our high-quality outsourcing customer service, you do not need to maintain an in-house call center. This can reduce your expenses related to hiring separate staff for customer support and training them.
Improved Quality
We provide high-quality, 100% white-label customer support service with the help of a well-organized monitoring process and can provide key performance metrics to our clients for performance evaluation.
Advanced Technologies
As a professional call center outsourcing service provider, we invest in the latest technology and tools to enhance customer experiences.
Reporting
Call center outsourcing providers can pull valuable reports based on their interaction with the customers. This can further help the clients in making important decisions related to product improvements.
Quick Implementation
Outsourcing a customer support service helps businesses set up their call centers quickly and with less setup time, unlike creating an in-house team.
Scalability
Depending on the demand or changes in volume, contact center outsourcing providers have the flexibility to easily scale up or down as per the business requirements.
ISO certified support quality
We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve support quality.
White label support
We help you setup support systems in your servers and use your company name in our responses so that our service is 100% white labeled.
Certified information security
We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.
Why Choose Bobcares for Call Center Outsourcing
Being a reputable and reliable call center outsourcing company that has been in business for over 20 years, we offer a wide range of call center services, including customer support, inbound and outbound calls, technical support, and help desk support. Our outsourced agent are equipped with the knowledge and expertise to handle all major tasks and challenges. Bobcares offers customizable solutions to meet the specific needs of your business. We can work with you to develop a plan that fits your unique requirements and budget.
Our 24X7 outsourcing team provides high-quality tech support to your customers which plays a major role in lead generation. They go through a rigorous training process to stay up-to-date on the latest industry trends and technologies. Besides, Bobcares has a robust quality assurance process in place to ensure that our services meet the highest standards. Outsourcing your call center needs to Bobcares can be a cost-effective solution for your business. That is why we offer flexible pricing plans to suit your budget and save your money.
Bobcares services are rated highly
Supported technologies
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
F.A.Q.
Frequently asked questions
What is contact center outsourcing?
Contact center outsourcing is the practice of hiring a third-party service provider like Bobcares to manage everyday customer support operations on behalf of a company. Generally, the service includes handling phone calls, emails, live chats, social media, and other communication channels.
How to choose the right outsourcing partner?
To choose an outsourcing partner, companies should consider several factors, such as years of experience, industry knowledge, pricing plans, and reputation. It is important to find a trusted partner like Bobcares that aligns with your business goals, and at the same time, provides high-quality customer service.
How can Bobcares assist businesses in handling customer inquiries?
Call center outsourcing is a service provided by Bobcares for businesses by which a team of trained professionals handles customer inquiries, technical support, and other services on their behalf. Bobcares team is dedicated to delivering excellent customer service while professionally representing your brand.
Can call center outsourcing save operational costs?
Outsourcing call center can lead to significant cost savings for companies by reducing the need for in-house staff, office space, and technology infrastructure. At Bobcares, we provide cost-effective pricing models which can help companies control costs while scaling their operations.
What is an inbound call center?
An inbound call center is a type of contact center where call center agents receive incoming calls from customers rather than making outbound calls themselves. This means that telemarketing activities are not typically conducted in such centers. The bottom line is that agents handle various types of calls such as customer support, IT support, and responding to customer inquiries.
What are the perks of choosing Bobcares for call center outsourcing?
With Bobcares outsourcing call center services, clients can concentrate on their core business functions. Support operations such as call centers, ticket management, and many other functionalities can be managed 24×7 by our agents by reducing operational costs.
Choosing Bobcares as your outsourced partner, be assured that you can select between a number of options from live support outsourcing, web vulnerability scanning service, server management and monitoring services, outsourced help desk support, IT help desk outsourcing and 24×7 outsourced IT support and software development and support services like WordPress development and WordPress Support.
What are the advantages and disadvantages of contact center outsourcing?
The benefits includes cost savings, increased efficiency, access to specialized expertise, 24X7 availability, improved scalability, and reduced risk. However, it is important to carefully consider the risk of sensitive customer information being compromised. By outsourcing support operations to Bobcares, businesses can focus on their core competencies while leaving customer support to an experienced team without worrying about security concerns.
How does outsourcing support operations affect customer experience?
Outsourcing call support benefits customer experience by providing 24×7 support, reducing wait times, and improving customer satisfaction.
What types of services can be outsourced?
A wide range of services can be outsourced to contact centers, including customer support, technical support, and market research. At Bobcares, our services include live support, dedicated support, outsourced helpdesk support services, IT help desk outsourcing and 24×7 outsourced IT support, and shared support via multiple channels.
We are also experts in web vulnerability scanning service, server management and monitoring services, software development and support services like WordPress development and WordPress Support.
What is the pricing model at Bobcares?
The pricing model of support services varies depending on the specific needs of the client. We offer flexible plans that can be customized based on the requirements of each business. Plans depend on the scope of service, such as the level of support(24×7, business hours only), and any additional services requested.
Contact us to discuss specific needs and requirements of your business and we can help you with a detailed quote.
What differentiates Inbound and Outbound Call Center Services?
The fundamental difference between outbound and inbound call center services is the person initiating the call. An inbound call center usually handles support calls made by customers. On the other hand, in an outbound call center, support agents are the ones dialing the consumers. Generally, inbound call center services include conventional telephone answering services, customer service, technical support, and hotline services.
The services at an Outbound call center include telemarketing activities, conducting surveys, etc. Bobcares choose to be a call center outsourcing partner focusing on improving overall customer satisfaction.
When should I outsource call center support?
Outsourcing call center support can be a smart decision for many businesses. Here are a few scenarios where outsourcing may be the right choice:
- When your call volume exceeds your in-house capacity: If you’re struggling to handle the volume of incoming calls, outsourcing can provide the extra support you need to manage the workload.
- When you lack expertise in call center operations: If you’re new to call center operations or lack the expertise to manage them effectively, outsourcing can provide access to skilled professionals who specialize in this area.
- When you want to reduce costs: Outsourcing can be more cost-effective than hiring and training your own staff. By outsourcing, you can reduce overhead costs associated with salaries, benefits, and training.
- When you want to improve customer service: Outsourcing to a professional call center can provide customers with 24/7 support, reducing wait times and improving overall customer retention rate and satisfaction.
- When you want to focus on core business activities: Outsourcing call center support can free up time and resources to focus on your core business activities, such as product development, marketing, and sales.
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