Common issues resolved in phone support

Every day we resolve hundreds of common tech issues in web hosting.

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Common DNS issues

  • Domain parking issues
  • Modifying MX, A or CNAME records for domain zones
  • Adding/Correcting SPF/DKIM records
  • Correcting domain name resolution problems

Common Mail Issues

  • Desktop mail client configuration assistance (Outlook, Thunderbird, Apple Mail, etc.)
  • Mobile mail configuration assistance (iPhone, Samsung Note, iPad, etc.)
  • SMTP port block issues
  • SMTP authentication issues
  • Anti-spam configuration assistance
  • Spam filter training for valid mails
  • POP-before-SMTP and relay denied issues
  • Mail quota management issues
  • Auto-responder configuration assistance
  • Webmail management assistance

Common web server issues

  • Directory password protection issues
  • Enabling cron tasks
  • Installing web applications with one-click install
  • Configuring website publishers (DreamWeaver, Microsoft Expression Web, BlueFish, etc.)

Common FTP Issues

  • Assistance in using anonymous FTP
  • FTP client configuration issues (CoffeeCup, CyberDuck, FileZilla, etc.)

Common database server issues

  • Creating or modifying databases
  • Adding or managing database users

Account management issues

  • Quota exceeded issues
  • Account password reset
  • Account suspension issues
Our phone support team specialize in quick resolution of common service configuration related issues. Support requests that need server administrator privileges are escalated to the help desk support team. This segmentation of support load helps your customers get lightning fast resolutions for regular support issues, while keeping the channel open to address emergency issues and service errors.

The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

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Rated 4.8 / 5 based on 412 reviews.
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Rated 4.5 / 5 based on 99 reviews.

We grow with our customers

For over 20 years, we’ve worked with more than 500 web hosts. See how we made a difference in their business.

Reducing support load on the web hosting owner
Fixing support quality issues for a large web host

Supporting customers from multiple time zones

More phone support features

Call recording

All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.

See how you can review phone calls

Call log

All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.

See how you can review call logs

Friendly, patient support

All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.

See how we deliver friendly support

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.