by Visakh S | Oct 28, 2017 | cPanel, Server Management
Many see cPanel multi server (aka cPanel cluster) as a way to prevent business downtime. The logic goes that even if one server fails, the other servers can keep websites and mail online. But, how true is that? In our role as Hosting support specialists for web...
by Visakh S | Oct 17, 2017 | Technical Support
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business. Here at Bobcares, we help web hosts and other online service...
by Visakh S | Oct 14, 2017 | Server Management
24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves. The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company....
by Reeshma Mathews | Oct 11, 2017 | Server Administration
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That’s why it’s important to...
by Reeshma Mathews | Oct 11, 2017 | Technical Support
What distinguishes the best hosting support? Is it technical expertise? Communication skills? Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team. Core...
Recent Comments