Get ready to get to the root of 500 Internal Server Error OVH with our handy troubleshooting tips. Our Server Management Support team is here to lend a hand with your queries and issues.

What is 500 Internal Server Error OVH?

If you have been coming across the Internal Server error message while managing your OVH, you are not alone. Our experts have helped several customers resolve this issue.

Interestingly, this error may not appear across different devices and devices. Hence, we have to check if our website is accessible on different devices and browsers. If yes, the issue is not due to OVHcloud services. In this scenario, we have to restart the local devices and check again.

Before we dive into troubleshooting the error, our experts strongly recommend taking backups of the data. This involves taking a copy of all website files as well as of the database.

Troubleshooting Tips: 500 Internal Server Error

• First, we have to check if any of the hosting logs mention the 500 Internal Server Error.
• Next, our experts recommend switching the web hosting to development mode in order to check if there are any PHP errors.
• After that, we have to test the .htaccess file.

  According to our experts, in most cases, the 500 error can be traced to an error in the .htaccess file.

  1. We can check this by logging in to the hosting plan via FTP.
  2. Then we have to rename the current .htaccess file to .htaccessold.
  3. After that, refresh the page in our browser. In case the website is online, the .htaccess file has an error. We can get this rectified by contacting an OVHcloud partner.
• The next troubleshooting tip involves checking folder and file permissions.
  1. First, we have to log in to the FTP server.
  2. Then, we have to check if the root of the hosting plan has 705 access rights.
  3. After that, ensure that folders have 705 access rights and files have 604 access rights.
• Finally, we have to look for access error details in our script. In order to do this, we have to use an SSH connection.

Let us know in the comments which one of these troubleshooting tips helped resolve the 500 internal error at your end.

[Need assistance with a different issue? Our team is available 24/7.]

Conclusion

To conclude, our Support Engineers offered us several troubleshooting tips to resolve 500 Internal Server Error in OVH.