Learn how to fix getaddrinfo ENOTFOUND error in Magento with this step-by-step guide. Our Live Support team is always here to assist.

How to Fix getaddrinfo ENOTFOUND in Magento

Running into the getaddrinfo ENOTFOUND error in Magento? You’re not alone. This error typically pops up when Magento tries to connect to a domain or host, but the DNS lookup fails, meaning the domain name doesn’t resolve to an IP address. Regardless of if you’re managing a live store or setting up a development environment, this can be a major roadblock.

Here’s a direct, no-fluff guide on how to fix getaddrinfo ENOTFOUND and get your Magento store back on track.

1. Check the Domain/Host Name

The first step is the simplest, but it’s often overlooked. Make sure the domain or host Magento is trying to reach is spelled correctly and is valid. Typos, misplaced characters, or outdated domain names in configuration files can easily trigger this error.

2. DNS Configuration

Once you confirm the domain is correct, the next step is to check your server’s DNS setup. Use the terminal and run:

ping example.com

If the domain resolves to an IP address and responds, DNS is working. If not, there’s likely a DNS misconfiguration on your server. Check /etc/resolv.conf or your DNS service settings depending on your environment.

3. Network Connectivity

If DNS seems fine, verify your server’s internet connection. Try accessing an external site like Google via curl or ping. Firewalls, security groups, or outbound restrictions might be blocking Magento from reaching necessary endpoints.

4. Check Magento Configuration

Magento may be trying to reach external services, payment gateways, or APIs that are misconfigured. Double-check env.php, config.php or any third-party integration settings. A single wrong URL can cause getaddrinfo ENOTFOUND errors during runtime.

This step is especially important when working in multiple environments (dev/staging/live), where hardcoded domains or old URLs might sneak into configuration files.

5. Cache and Configuration Management

Magento’s caching system can sometimes hang on to bad configurations. Clear the cache and reindex everything to remove stale data:

bin/magento cache:clean

bin/magento indexer:reindex

This alone can resolve many random issues, including this one.

6. Check for Extensions or Modules

Faulty or misconfigured extensions can trigger DNS errors if they attempt to reach external services. Temporarily disable custom modules or third-party plugins one at a time. Monitor your logs to identify which module may be causing the problem.

7. Check Error Logs

Your first place to look: var/log/system.log and var/log/exception.log. Magento often provides stack traces and clues in these logs. Also, check your web server logs (Apache, NGINX) and PHP logs. This helps pinpoint the exact request or module causing the DNS lookup to fail.

8. Host Server Issues

Using a shared or cloud hosting environment? The issue might be on your provider’s end. Server outages, DNS propagation delays, or misconfigured nameservers could be affecting you. Reach out to your hosting support team and ask them to verify DNS settings and outbound connectivity.

9. DNS Cache

Your server could be holding on to a stale or broken DNS record. To clear it, restart your DNS client service:

sudo service dns-clean restart

After doing this, try re-running your application and see if the DNS lookup issue resolves.

10. Temporary DNS Glitches

DNS issues aren’t always permanent. Sometimes, they resolve themselves as records propagate or servers reboot. If nothing else works and this is a new or rarely accessed domain, wait a few minutes and try again.

11. Magento Version Compatibility

Ensure your Magento version supports your current server setup. Older Magento releases might have trouble with newer PHP or MySQL versions, which can indirectly cause errors like getaddrinfo ENOTFOUND during background processes or API calls.

12. Contact Magento Support

Still stuck? You’ve tried all the main routes. Reach out to Magento support or check their forums. A similar issue might already have a community-backed solution.

[If needed, Our team is available 24/7 for additional assistance.]

Conclusion

If you came looking for how to fix getaddrinfo ENOTFOUND, this guide covered everything from DNS checks to Magento-specific configurations. Magento is powerful, but small misconfigurations can lead to frustrating errors like this one. By following these steps carefully, you’ll likely get things sorted without too much trouble.

Bookmark this guide, share it with your team, and remember to always back up before making changes.