Wondering how to resolve Jira : error obtaining access token? We can help you.

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team recently helped a customer with a Jira error.

How to resolve Jira : error obtaining access token?

Typically, error might occur as shown below:

Error obtaining access token. Cannot access https://gitlab.com from Jira

This error occurs on GitLab.com, when attempting to configure JIRA Development Panel integration with a user who has access to a group with a subscription of Silver or higher while using a trial of JIRA Cloud Hosted (not self-managed).

Today, let us see the steps followed by our Support Techs to reproduce and resolve the issue:

1. Firstly, create the JIRA application using the appropriate Redirect URI for GitLab.com and choose api for the scope.
2. Then, copy the Application ID and Secret values.
3. Log into your JIRA Cloud Hosted account, navigate to Applications, and click Link GitHub Enterprise account
4. Next, fill in the details.
5. Click Add.
6. Authorize JIRA to access your account.
7. Finally, observe error displayed back in JIRA Cloud Hosted.

How to resolve it?

• Firstly, the GitLab Jira integration requires GitLab to connect to Jira.

Any TLS issues that arise from a private certificate authority or self-signed certificate are resolved on the GitLab server, as GitLab is the TLS client.

• The Jira Development panel integration requires Jira to connect to GitLab, which causes Jira to the TLS client.

If your GitLab server’s certificate is not issue by a public certificate authority, add the appropriate certificate to the Java Truststore on Jira’s server.

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Conclusion

To conclude, the skilled Support Engineers at Bobcares demonstrated how to resolve the Jira : error obtaining access token.