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3 key tasks involved in ensuring world class SolusVM tech support
SolusVM is a commonly used VPS management system by web hosting providers who are into VPS hosting services. It has support for OpenVZ, KVM and Xen virtualization. As the underlying technology can vary, choosing and configuring the right solution for your servers is a...
Top 3 rewards you gain out of outsourced tech support for your business
Are you a web host? Are you struggling to figure out a balance between quality support and costs involved? Are you losing out on your client base gradually instead of witnessing a peak growth? Don't worry, it is possible to provide top-quality support to your...
What is L1 hosting support? Here’s how to pick the best support team
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers come to us asking for Tier 1 or Level 1 or L1 hosting support, but the definition of "L1 support" varies from person to person. Today, we'll look at what L1 support is, and what...
5 key factors that help us deliver transparent tech support services
Every customer prefers interacting with a support team who can easily relate to their issues and provide them with personal attention and prompt care in resolving their matters. That's why most hosting companies prefer to choose inhouse support team over an outsourced...
Secure your Windows 2003 and 2008 servers from WannaCry ransomware
WannaCry ransomware is all over the news now, causing the internet world to shake in doubt and fear. With over 200,000 computers in 150 countries being affected, the damage is really wide-spread. For businesses and servers that are affected by this malware, the impact...
Building custom software solutions – How we integrated WHMCS and oVirt API for a web hosting provider
Many web hosting companies use a single interface such as WHMCS to manage support, billing, account, domain management, etc. Our Hosting Support Engineers support several web hosts that use WHMCS to manage accounts. Some of these companies use oVirt to sell VPS...
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