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Stay informed and inspired with our blogs to navigate and resolve any technical challenges that you may encounter.
Tech support process outsourcing : How to choose the right support provider
Outsourcing your tech support can be scary. You want your servers and customers to get the best support, but you don't have direct control over how the support is delivered on a daily basis. That is why it is important to choose a support provider whom you can trust...
cPanel multi server aka cPanel cluster – How it helps your webhosting business
Multi server clustering is used for high availability and easy server management. Here’s a quick look at cPanel multi server options and other alternatives.
After hours tech support – Common mistakes and how to avoid them
After hours tech support can be quite tricky. You'll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business. Here at Bobcares, we help web hosts and other online service providers...
24 hour tech support – Web host’s guide on how to do it right
24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves. The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company....
Average call handling time – How it affects your phone services!
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That's why it's important to determine...
Best hosting support – 3 core qualities in techs that make the difference
What distinguishes the best hosting support? Is it technical expertise? Communication skills? Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we've seen 3 core qualities that marks the best team. Core...
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