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Sysadmin Appreciation Day – A reminiscence
The sysadmin day this year was greeted with a good measure of excitement here at Bobcares. Techs were found hanging out during coffee breaks relating tales of tech support adventures. It varied from geeky technical adventures to touchy customer support anecdotes. But...
Bobcares at HostingCon 2013, June 17-19 | Austin
Bobcares is gearing up for HostingCon 2013, the largest gathering of hosted services professionals in the world. This year's HostingCon will be held from June 17-19 in Austin, TX at the Austin Convention Center. In today's hosting industry, customer support plays a...
Parallels Cloud Server 6 : To upgrade or Not to upgrade?
Ex-colleague: "Parallels has released a new product. It's superb!" Me: "What's it called?" Ex-colleague: "PCS6..." And this is how I first came to hear about PCS6 aka Parallels Cloud Server 6. This conversation occurred about a week before PCS6's official launch on...
Jump start your growth in 2013 with bundled support plans from Bobcares
This new year, resolve to give a big boost to your business. Partner with the best in the game, and jump start your growth in 2013. Bobcares, the most trusted name in Outsourced Technical Support now offers New Year special bundled plans for HelpDesk, LiveChat and...
The qualities of a perfect control panel : A fan note on HSphere
There is no perfect control panel; or is there? While doing feature comparisons of control panels for our new server farm, I came to the surprising conclusion that we indeed had one perfect control panel: Hsphere. Though new licenses for are no longer available,...
Measuring and continually improving tester performance : A quick guide
Software testing is not about hunting bugs but delivering great software. However, a vast majority of project managers still consider bug count as the most important measure of a tester's effectiveness. In my career, I've come across a host of metrics which can be...
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