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RPM basics
The RedHat Package Manager (RPM) is a popular package management system. Using RPM it's easier to install, uninstall, and upgrade software packages. Apart from that, it's possible to query a package for details and also can verify the integrity of installed packages....
Running Multiple MySQL versions
Sometimes we may require to run multiple versions of MySQL on the same Server. This can happen if you either need to test a new MySQL release or you need a new MySQL version and you don't want to make any changes to the existing system. The whole idea behind this is...
Going beyond Customer Service
'Customer is the king' is the catch-line for successful companies. This article gives an insight on how to treat the 'king'. Words like Customers satisfaction and Customer delight are used quite often nowadays. A product has an expected level of performance. If it...
Recipe for a Delightful Customer Experience
Surprises usually come from places least expected. I got one a couple of weeks back, as an email from one of our Clients nominating a Sr. Engineer (working in Bobcares) for our monthly Employee award programme. The reason? Simple Customer delight. Here is a snippet...
Deploying ProFTPD: Open source FTP server software
Proftpd is a highly configurable and modular FTP daemon, whose configuration and setting up is almost similar to the web server Apache. The installation, pre and post install configuration are discussed briefly in this document. The document requires fair knowledge of...
Helpdesk Applications for WebHosts
A few days back, a Web Host enquired about available Helpdesks in the market. Having closely associated with the Web Hosting industry, I quickly typed down the names of available Helpdesk systems, including Open source and Commercial Helpdesk Systems. Later, I thought...
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