Roundcube login failed error can occur due to various reasons that include incorrect hostname, improper ports setup, mail directory incorrectly set, and so on.
Here at Bobcares, we have seen several such Roundcube related issues as part of our Server Management Services for web hosts and online service providers.
Today we’ll take a look at the cause for this error and how to fix it.
What causes Roundcube login failed to occur
Before we get into the solution part, first let’s see what causes this error to occur.
There can be different reasons for this error to occur that include improper ports setup, mail directory incorrectly set, and so on.
The incorrect hostname can also be another reason for this error.
Generally, the server requires an FQDN hostname configured and also wants it to be resolvable in DNS. For example, if the domain name is domain.com then the hostname can be server.domain.com.
So in DNS, there must be an entry for server.domain.com. If this is not available then it can lead to an error.
For instance, the error appears as below.
How we fix Roundcube login failed error
Our Support Engineers provide different ways to resolve this error. Here are some of them.
1. Check hostname
We can do this from WHM
Log into WHM >> Main >> Networking Setup >> Change Hostname
In the DNS section, it will also ask to add an A record entry for it.
Now run the following commands.
#rm -f /etc/userdomains
[# /usr/local/cpanel/scripts/updateuserdomains –forceFinally, restart the cPanel service using the command.
#/etc/init.d/cpanel restartThis must fix the Roundcube login error.
2. Check mail directory
Update the Maildir to whatever the system uses.
For that, change Dovecot mail_location setting to
mail_location = maildir:~/MailThen change Postfix home_mailbox setting to
home_mailbox = Mail/Finally, restart services.
3. Check the ports
Make sure to check the ports set in the mail server and reset it (if necessary):
Port 25 (and 587) must be open for SMTP
Port 143 (and 993) must be open for IMAP
Port 110 must be open for POP3
Also, open those ports in the firewall settings.
[Need any assistance in fixing Roundcube errors? – We’ll help you]
Conclusion
In short, this error can occur due to various reasons that include incorrect hostname, improper ports setup, mail directory incorrectly set, and so on. Today, we saw the solution to this error.
I can’t login on my roundcube it say login failed
Hi,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
Please help I can’t login on my roundcube,since I have change the phone I was using
Hi,
Please contact our support team via live chat(click on the icon at right-bottom).
In the past, if I got the send/receive failed, I went to roundcube webmail and sorted it out there. This time, it told me my password was wrong but wouldn’t let me change it (said my username was wrong). Can you help?
Hi Bill,
Please contact our support team through live chat (click on the icon at right-bottom).
I cant login it’s still say loginfailed
Hi,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
I can’t log in to my roundcube account it say login failed
Hi,
Please contact our support through live chat(click on the icon at right-bottom).
I can’t log into my roundcube webmail. It keeps saying login failed. Any assistance will be greatly appreciated.
Hi Kavitha,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
I can’t login on my roundcube it says login failed
Hello,
Please contact our support team via live chat(click on the icon at right-bottom).
Não consigo fazer login no meu roundcube, diz que o login falhou
domínio cni@cni-sp.com.br
Hi,
Please contact our support through live chat(click on the icon at right-bottom).
Roundcube login failed
I view the roundcube log file/logs/errors and report an error
IMAP Error: Login failed for mailuser1@sh.com from 192.168.10.222. AUTHENTICATE PLAIN: Authentication failed. in /var/www/html/webmail/program/lib/Roundcube/rcube_imap.php on line 196 (POST /webmail/?_task=login&_action=login)
What is the reason
Hi Abel,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
I can’t log in to my roundcube it keeps saying login failed
Hi,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
Hi,
I can’t log in to my roundcube it keeps saying login failed even all the info put are 100% correct.
We were charged almost double what we used to pay and were told that the current service will offer unlimited email space, yet whenever we hit 100M of email space and all mails will bounced back……? When we’re looking for tech support or service, we can’t reach anyone of the company ?
Hi,
Forgot to mention earlier that we were told that our mailbox was 99% full…..? you may not even be able to send email there…… ?
Hi Delan,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
Hello I got 10 email addresses thrue an e-commerce store which I am not going to use anymore but I would like to keep the email addresses. Can I pay you direct and keep the addresses, is there a way we can facilitate this. Please.
Hello. I got 10 email addresses thrue an e-commerce supplier but I’m not using them anymore but they blocked my emails. Can’t sign in. Is there a way I can get access to these email addresses. I am prepared to pay you directly to be able to us these addresses. Please advice.
Hi,
Please contact our support team through live chat (click on the icon at right-bottom).