by Nikhath K | Aug 13, 2022 | Latest, Outsourced Support
Outsourcing experts excel in the art of live chat support. It is understandable why companies seek skilled live chat service providers. Live chat offers customers an easy way to reach out to a business or organization. The live chat feature is often available on the...
by Nikhath K | Aug 13, 2022 | Latest, Outsourced Support
Once a business or organization makes the call to outsource live chat support, the next question is to determine the staffing requirements. There are several third-party companies that offer different types of outsourcing services like live chat support staffing. This...
by Nikhath K | Aug 12, 2022 | Latest, Outsourced Support
Outsourcing support plays a key role in reducing overheads, freeing up essential resources, improving efficiency, getting access to specialized skills, and plenty more. In fact, these are just a couple of the reasons why more businesses are turning to outsourced...
by Nikhath K | Aug 12, 2022 | Latest, Outsourced Support
Live chat has become the norm among customers across the globe. They prefer to chat with an agent in real-time rather than pick up the phone and place a call. However, although it is an essential part of any successful customer service, Live Chat comes with its own...
by Nikhath K | Aug 11, 2022 | Latest, Outsourced Support
Customer retention helps measure customer loyalty. In other words, this metric describes the ability of a business or organization to retain its customers. It helps forecast customer engagement, customer satisfaction, and so on. There are several customer retention...
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