Review call recordings with Kalix

Kalix allows you to review call recordings and feedback from customers.

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How good is your phone support? When is your phone support used the most? What are the feedbacks of your customers? Know all this and more with our phone support interface – Kalix. We encourage you to review our phone call recordings from time to time, and let us know your feedback on how well we are doing. This helps us improve our service, and further customize the service as per your preferences.

 

  Call recordings

Click on the “play button”, and you can hear what your customer asked the phone support agent, and how we handled the session. You can learn about hold times, how quickly we analyzed the issue, and how thoroughly we resolved the issue. We encourage you to review the recordings from time to time and let us know your comments. We would like you to be 100% satisfied with our service.

  Customer feedbacks

At the end of each call, we request a feedback from the customer. Listed along side each call will be the feedback recording. You’ll find how helpful your customers found the support, and any suggestions for improvement, which can be used to further customize the support for you.

Call Logs Recording and Feedback

Call transcript and Feedback viewer – Kalix management interface

The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

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Rated 4.8 / 5 based on 412 reviews.
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Rated 4.5 / 5 based on 99 reviews.

We grow with our customers

For over 20 years, we’ve worked with more than 500 web hosts. See how we made a difference in their business.

Reducing support load on the web hosting owner
Fixing support quality issues for a large web host

Supporting customers from multiple time zones

More phone support features

Expert tech support

With over 70 types of common issues resolved every day in all popular platforms, our tech support team is geared to resolve a wide range of support queries.

See commonly resolved support issues

Emergency handling

Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.

See common emergency support issues

Friendly, patient support

All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.

See how we deliver friendly support

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.