Friendly, patient support
With patience and positive language, we put your customers at ease in discussing service issues.
Helping customers in their time of need
A customer’s business could be disrupted by many unforeseen issues. For eg., a new security update in their laptop could cause mail to stop working. It is natural for website owners to think the service provider is at fault. Getting prompt care from somebody who understands the issue and reassures the customer, helps defuse the tension. By walking the customer through the solution in a calm, soothing manner, our phone techs are able to deliver customer delight.
How we deliver friendly support
Friendly support begins with getting the right individuals for the job. We look for happy people with a positive outlook. A positive person remains calm during a crisis, and looks for solutions, even while creating an atmosphere of co-operation. With training and experience, the agents are able to quickly identify possible solutions for an issue, and put the customer at ease at the start of the phone call.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
We grow with our customers
For over 20 years, we’ve worked with more than 500 web hosts. See how we made a difference in their business.
Supporting customers from multiple time zones
Bobcares services are rated highly
More phone support features
Call log
All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.
Emergency handling
Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.
Call recording
All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.