by admin | Aug 7, 2006 | Server Administration, Server Management
Yes, troubleshooting is an art!. The key points to mastering this art is knowing the system in and out, using the right tools and, of course, googling. Troubleshooting a problem is not something that can be spoon fed or taught with precise steps. It has to evolve from...
by admin | May 1, 2006 | cPanel, Server Management, Technical Support
‘Customer is the king’ is the catch-line for successful companies. This article gives an insight on how to treat the ‘king’. Words like Customers satisfaction and Customer delight are used quite often nowadays. A product has an expected level...
by admin | Apr 27, 2006 | cPanel, Server Management, Technical Support
Surprises usually come from places least expected. I got one a couple of weeks back, as an email from one of our Clients nominating a Sr. Engineer (working in Bobcares) for our monthly Employee award programme. The reason? Simple Customer delight. Here is a snippet...
by admin | Mar 31, 2006 | cPanel, Server Management, Technical Support
A few days back, a Web Host enquired about available Helpdesks in the market. Having closely associated with the Web Hosting industry, I quickly typed down the names of available Helpdesk systems, including Open source and Commercial Helpdesk Systems. Later, I thought...
by admin | Mar 30, 2006 | cPanel, Server Management, Technical Support
Wiki is a piece of server software that allows users to freely create and edit Web page content using any Web browser. Wiki supports hyperlinks and has a simple text syntax for creating new pages and crosslinks between internal pages on the fly. We found the perfect...
by admin | Mar 7, 2006 | cPanel, Server Management, Technical Support
Web developers are constantly on the lookout for new tools and technologies that they can use to enhance both their own productivity and the effectiveness of their client’s Web sites. One of the recent trends in site design, is increasingly complex and highly...
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