Learn more about the cPanel Roundcube error log. Our cPanel Support team is here to help you with your questions and concerns.

All About cPanel Roundcube error log

The cPanel Roundcube error log file consists of information about errors that pop up when we access Roundcube.

We can find the error log file in the Roundcube directory on the server. It is often named error_log. Furthermore, the error log file is a plain text file that we can open with a text editor or a file manager offered by the hosting company.

We can access the cPanel Roundcube error log, by heading to our web hosting account’s control panel and navigating to the Roundcube directory. Here, we will be able to view the error_log file to see all recorded errors.

The Roundcube error log includes information about errors that occur while accessing Roundcube, like MySQL errors, PHP errors, or errors related to the web server. The log comes in handy to troubleshoot issues like login errors, email sending errors, and so on.

Let’s take a look at some of the commonly seen errors in the cPanel Roundcube error log:

• Failed to connect to database

  This error pops up when Roundcube cannot connect to the MySQL database. This may be due to a database configuration issue or incorrect login credentials.
• PHP Warning: session_start(): Cannot start session

  If the PHP session cannot be started, we are likely to find this error in the error log time. The error is often due to an issue with the server’s file permissions or an incorrect PHP configuration issue.
• Failed sending email

  This error prevents Roundcube from sending an email. According to our experts, this is due to a problem with the email server configuration, like incorrect SMTP settings or blocked ports.

Let us know in the comments if you need further help with troubleshooting the errors seen in the cPanel Roundcube error log.

[Need assistance with a different issue? Our team is available 24/7.]

Conclusion

In summary, our Support Techs demonstrated how to locate the Roundcube error log and how to troubleshoot the errors in the file.