Looking for a solution to the FTP error 12031? We can help you fix it.

The Error 12031 occurs mainly due to two reasons. They are the connection with the server is either reset or it is not working properly.

At Bobcares, we often get requests from our customers regarding the FTP errors as a part of our Server Management Services.

Today, Let’s see how our Support Engineers help our customers resolve this error.

Why the FTP Error 12031 occurs?

The error 12031 occurs due to different reasons. The FTP Error 12031 indicates the failure of obtaining files from the FTP server.

Also, the error 12031 indicates that the connection to the server is reset or not working properly and it is caused by the poor internet connection.

Furthermore, the error 12031 may also occur due to invalid registry entries, outdated drivers or maybe a Firewall issue.

How we fix the Error 12031?

Recently, one of our customers approached us with Error 12031. Now let’s take a look at how our Support Engineers checked the error and fixed it. We follow the below methods to resolve the error 12031.

1. Select the Passive FTP

Sometimes, customers get 12031 error code while accessing the websites in Internet Explorer. We recommend the customers to Reset Internet Explorer Settings feature and provide them the below steps to do the same.

• Open the Internet Explorer.
• Then click on Tools and then click on Internet Options.
• After that, go to the Advanced tab.
• Finally, click to select the Use Passive FTP checkbox.
  

2. Disable Firewall

If the customers are unable to connect to the server and encountering the error code 12031 then we recommend them disabling Firewall on the PC.

[Need more help to fix the FTP Error 12031?- We’re available 24/7.]

Conclusion

In short, the FTP error 12031 occurs mainly due to the connection with the server is either reset or it is not working properly. Today we saw how our Support Engineers fix this error for our customers.