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Web host support – Setting up customer support for Newbie web hosts

by Reeshma Mathews | Aug 6, 2018 | cPanel, Server Management, Technical Support

Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market. One such major decision making aspect is providing web hosting support for your end customers....

How to improve MySQL performance – A guide for web masters & web hosts

by Visakh S | Aug 4, 2018 | MySQL, Server Management

At one time or the other, every website owner will face a "slow MySQL" issue. Then they google "how to improve MySQL performance". And what do they find? A lot of tech jargon that analyzes threadbare query performance. That stuff can make anyone's head hurt. Which is...

How to fix “MySQL conflicts with file from package” error in cPanel

by Veena Venugopal | Aug 2, 2018 | cPanel, MySQL, Server Administration

This is a common error during cPanel update- 'MySQL conflicts with file...

Apache web server monitoring- What metrics to monitor and why

by Visakh S | Jul 31, 2018 | Apache, Server Management

Quick Facts- Google recommends sites to respond within 200 milliseconds and load within 2 seconds. Google identifies around 40,000 infected websites in a week. As you can see, if your site isn't secure or fast, it will rank below your competition. At...

Cloud Hosting Support – Hire inhouse or outsource?

by Visakh S | Jul 30, 2018 | Technical Support

Cloud hosting is here to stay. The cloud-enabled SaaS, PaaS and IaaS keep growing year on year (13.38% as per Gartner 1). And people adopt it because it's easy to setup and use. You can get a web server online in 3 clicks. But that doesn't mean cloud hosting is 100%...

6 ways to spot the best server administration services

by Reeshma Mathews | Jul 28, 2018 | Server Administration, Server Management

In web hosting business, server uptime and speed are the crucial aspects that determine the success of a provider. Signing up for a server administration service usually happens simultaneous to starting a hosting business. But if your server management company fails...