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Going beyond Customer Service

by admin | May 1, 2006 | cPanel, Server Management, Technical Support

'Customer is the king' is the catch-line for successful companies. This article gives an insight on how to treat the 'king'. Words like Customers satisfaction and Customer delight are used quite often nowadays. A product has an expected level of performance. If it...

Recipe for a Delightful Customer Experience

by admin | Apr 27, 2006 | cPanel, Server Management, Technical Support

Surprises usually come from places least expected. I got one a couple of weeks back, as an email from one of our Clients nominating a Sr. Engineer (working in Bobcares) for our monthly Employee award programme. The reason? Simple Customer delight. Here is a snippet...

Deploying ProFTPD: Open source FTP server software

by admin | Mar 31, 2006 | FTP, Server Administration

Proftpd is a highly configurable and modular FTP daemon, whose configuration and setting up is almost similar to the web server Apache. The installation, pre and post install configuration are discussed briefly in this document. The document requires fair knowledge of...

Helpdesk Applications for WebHosts

by admin | Mar 31, 2006 | cPanel, Server Management, Technical Support

A few days back, a Web Host enquired about available Helpdesks in the market. Having closely associated with the Web Hosting industry, I quickly typed down the names of available Helpdesk systems, including Open source and Commercial Helpdesk Systems. Later, I thought...

Deploying Corporate Knowledge base using Mediawiki

by admin | Mar 30, 2006 | cPanel, Server Management, Technical Support

Wiki is a piece of server software that allows users to freely create and edit Web page content using any Web browser. Wiki supports hyperlinks and has a simple text syntax for creating new pages and crosslinks between internal pages on the fly. We found the perfect...

Deploying Ruby on Rails

by admin | Mar 28, 2006 | Apache, Litespeed, Server Administration

This article is an introduction to the installation and deployment of Ruby on Rails. What is Ruby on Rails? Ruby is a programming language just like Perl, Python or PHP. Rails is an open source Ruby framework for developing database-backed web applications. You could...