after hours phone service Tag

Role Of FCR In Improving Customer Satisfaction

by Arya MA | May 17, 2021 | Latest, Server Management

FCR or first contact resolution, one of the most important IT support metrics has a vital role in improving customer satisfaction. First contact resolution includes the percentage of incoming service requests resolved during the first interaction with the customer,...

3 ways how phone support outsourcing improves customer retention

by Reeshma Mathews | Mar 6, 2018 | Server Administration

Customers need instant gratification. And the best way to provide it, is via phone. But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your...

How our after hours phone service helped a webhost retain his customers

by Reeshma Mathews | Oct 9, 2017 | Server Administration

It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too. But what if...

Software Development

Server Management

Software Development

Server Management

Role Of FCR In Improving Customer Satisfaction

3 ways how phone support outsourcing improves customer retention

How our after hours phone service helped a webhost retain his customers

Recent Posts

Recent Comments

Archives

Categories

Meta

WE ARE AT

INFORMATION

LATEST BLOG POSTS

Server Management

Outsourced Support

Software Development

Application Support

Cloud