What Is Google Cloud Support?

According to the user demands, GCP offers a variety of scalable and adaptable services. The four types of GCP support services available are Basic, Standard, Enhanced, and Premium Support.

Basic 

Basic support is the default support option in the GCP. It is available free for all GCP clients who have a billing account linked to GCP projects. We can use this support as chat support, community support, or phone support. Basic Support handles Billing and Payments related issues only.

Standard 

Small and medium-sized businesses are well-suited to Standard Support. If we have a little task in production, this is perfect. We need to be an organization admin to view the support plan and activate Standard support in the organization. After that, we can allow users inside the company access.

Technical concerns including bug fixes, unexpected product errors, and defects are handled through standard support. We will have unrestricted access to the technical support staff as part of this support. They will provide support through chat and phone support for GCP billing support services. The pricing is $29 per month.

Enhanced 

This support provides 1-to-1 technical support for issues like billing, outages, product usage questions, and product features. Medium and big businesses that want additional services to manage their workload in production should choose enhanced support. For users of Enhanced Support, Google offers a quick response time of under an hour while treating the Priority as P1.

Some important features of Enhanced Support are Active Assist Recommender, Cloud Support API, and Third Party Technical Support. Active Assist Recommender helps us to optimize the cost for GCP Resources. Cloud Support API helps to know the visibility of issues in the Support tickets.

The user will get 24 *7 support for critical issues. And will also get phone support for technical-related issues for the customers. The monthly cost for Enhanced Support will be $500 plus 3% of GCP use.

Premium 

For customers at the Enterprise level who want to operate a significant amount of workload in production, the Premium Support Plan is appropriate. It provides the fastest response time of 15 mins intervals.

Some important features of Enhanced Support are Active Assist Recommender, Cloud Support API, and Third Party Technical Support. Active Assist Recommender helps us to optimize the cost for GCP Resources. Cloud Support API helps to know the visibility of issues in the Support tickets.

We have to contact the Technical account manager or Google sales team to enable Premium support. The approximate pricing is $12500 per month plus 4% of GCP consumption per month. GCP Billing Support can offer additional support for any support plan billing queries.

How can we contact GCP support?

We’ve to follow the below steps:

• Firstly, log in to the GCP Console.
• Click on the Hamburger menu. Now the list of services appears. Ensure we’ve got a billing account attached to the relevant project.
• Choose Support Services under the More Products tab.

  We are now seeing the Support Services Overview page, which contains all the details on chat support, phone support, and support services.
• Select the View Support offerings tab at the center in order to view all the support offerings.

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Conclusion

The article provides a detailed description of various Support options of Google Cloud Support. We also included the steps from our Tech team to contact GCP support easily.