Emergency phone support
With quick assistance and a human touch, we defuse tension and increase customer retention.
When web, mail or other hosting services fail, usually customers would be in the dark regarding what’s going on. They wouldn’t know why it failed, how long it will be down for, and if their data is safe.
The only way to re-assure them is to let them know experts are on top of the issue, and are actively working towards restoring their service. Our phone support team works with your server management team to give your customers real-time updates on a down time. With patience and tact, we win your customer’s confidence in your serivce.
Website/Mail configuration issues
Website or mail could be down due to configuration issues, but customers might regard them as hosting service downtime. Our phone support team restores client confidence by helping them quickly fix their account or desktop app errors to restore services.
Service failure issues
Web, database, mail or DNS services could crash for a variety of reasons. Our phone support team works with your server management team to give reliable ETA to bring the services back online.
Server down issues
Hardware malfunction, network issues, high server load, attacks on the server, etc., can cause the server to be inaccessible. Our team works as the first line of suport, and provides your customers real-time updates on the issue resolution.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Bobcares services are rated highly
We grow with our customers
For over 20 years, we’ve worked with more than 500 web hosts. See how we made a difference in their business.
Supporting customers from multiple time zones
More phone support features
Call log
All details of calls like call times, call lists etc., are saved for your review. You can check when a particular call was made, the source number, how long it lasted, etc.
Call recording
All calls are recorded for quality assurance and can be reviewed through an online interface. Calls of a day will be available for your review after 12:00 am MST the next day.
Friendly, patient support
All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.